Developer Support Engineer - Brasov (doar Brasov & imprejurimi)

Scurta descriere a companiei

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

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Cerinte

● 2 years+ of technical support and software development OR 2-5 years+ experience
in a business or technical analyst role for medium to large scale business software
implementation projects
● Strong analytical and problem-solving skills
● Self-starter — able to come up to speed on complex, difficult concepts with minimal
assistance
● Ability to quickly context-switch between multiple complex work streams
● Instinctive ability to subdivide problems into basic components in order to efficiently
pinpoint the root cause of issues
● Customer-obsessed attitude — a customer advocate, always going the extra mile
● Team player with solid communication and presentation skills
● Proactivity — identify opportunities and take preemptive action against potential
problems
● Continuous growth — permanently look for areas of improvement, make plans on how to
improve them, and execute those plans
● Excellent written and verbal communication in English.

Technical Domain Focus
● Knowledge of software development fundamentals and common architectures
● Knowledge of HTTP, encryption, basic security concepts
● Understanding of authentication and authorization concepts
● Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML,
WS-FED, LDAP, Azure AD, etc.
● Proficient in at least one programming language; ideally JavaScript
Shifts
● There may be a requirement to join a rotation for weekend shifts, in order to ensure we
can deliver outstanding service, 24x7

Responsabilitati

● Support and maintain customers who have implemented the Customer Identity SaaS
solution, resolving technical and non-technical customer issues in a timely fashion
● Operational management of Support tickets
● Build and maintain excellent relationships with clients and achieve the highest level of
customer satisfaction
● Work as part of our extended support team, doing whatever it takes to exceed customer
expectations
● Use your business and technical analysis skills and knowledge of the Development
lifecycle to solve complex issues and promote best practices
● Collaborate with other departments in the company to achieve customer satisfaction

Alte informatii

The American company CGS (Computer Generated Solutions) is one of the most important providers of outsourcing solutions present since 2006 on the Romanian market, being listed in the top 15 best companies in this field, in the world.

The company provides services in 22 foreign languages, with 7 support centers in: Bucharest, Brașov, Sibiu, Târgu-Jiu, Miercurea-Ciuc, Galați and Constanța.

The company’s more than 3,500 employees interact daily with clients from Romania, Germany, the United Kingdom, Spain and other European countries, as well as from the United States or Canada. The main services offered are customer care, technical support, help desk, telesales and other outsourced services.

The client portfolio includes companies in the Forbes Top 500, as well as top European companies. We offer intensive training sessions: more than 90% of CGS Romania’s managers started in our company on entry-level positions.

Beneficii

• Bonus de performanta
• Abonament medical
• Abonament la sala sport
• Training-uri
• Cursuri
• Certificari/Atestate
• Discount produse companie /companii partenere
• Plata / compensare ore suplimentare
• Program de lucru flexibil
• Teambuilding-uri / excursii
• Petreceri/evenimente companie
• Laptop
• Fun / Relax Area
• Tichete de masa