Senior Customer Experience Specialist (2nd shift)

Short company description

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Requirements

Key requirements

· Take full and complete ownership for all Customer Service Support to provide and maintain customer satisfaction.

· Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs

· ​Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible

· Determine when appropriate to escalate customer concerns to management.

· Assist customers and sales representatives with any request/inquiry or complaint through the system to resolution.

· Administrate/Expedite notifications, orders, monitor through to completion.

· Keep Supervisor/RMA individual contributor/Coach and District/Regional Service Managers apprised of potential problems.

· Function as backup for other functions in the team when required.

Responsibilities

Key skills and qualifications

· Bachelor’s degree (or equivalent experience)

· Business fluent in written and spoken English, other European languages represent a plus

· 1+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience (is a plus

· Strong knowledge/experience with CRM/ERP system business processes (SAP is a plus)

· High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)

· Six Sigma Certificate is a plus

· Ready to work only for 2nd shift (3:00 - 11:30 pm / 4:30 - 01:00)

· Call Center activity up to 15 calls a day

Other info

Our offer

1 meal ticket for each working day worked (RON 30/meal ticket ->RON 600 for 20 working days)
Annual holiday entitlement: 25 days
Private Medical Insurance
Other benefits in a total value of 195 RON/month, according to company internal regulations.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt