Lead Technical Support Specialist (Rotational shifts)

Short company description

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Requirements

Key requirements:

· Remote diagnostics, troubleshooting, analysis and resolution of support issues;

· Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax);

· Works effectively with other management and customers to quickly address problems as they arise;

· Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration;

· Properly log all information into the problem management system;

· Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

Responsibilities

Key skills and qualifications:

· Has a Bachelor degree or is in process of obtaining one;

· Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS;

· Fluent in English.

Other info

Our offer

1 meal ticket for each working day worked (RON 30/meal ticket ->RON 600 for 20 working days)
Annual holiday entitlement: 25 days
Private Medical Insurance
Other benefits in a total value of 195 RON/month, according to company internal regulations.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt