Level 1 Technical Support _Cluj

Vienna Insurance Group is one of the largest listed international insurance groups in Central and Eastern Europe (CEE). The Group, headquartered in Vienna, operates around 50 insurance companies in 24 countries and has approximately 23,000 employees.

Vienna Insurance Group Management Service SRL (VIG MS) is the group owned IT Service provider for all Romanian entities (Asirom, BCR Life Insurance and Omniasig) of Vienna Insurance Group.

Requirements:

• At least 1 years of relevant experience in a similar role;
• Bachelor’s degree in technical field preferable;
• Very good interpersonal skills
• Results and customer orientation;
• Openness to change;
• Initiative and proactive attitude;
• Ability to meet stretch deadlines and handle pressure;
• English language - intermediate level;

If you have technical knowledge regarding the installation, troubleshooting and servicing of workstations, operating systems (Microsoft ︁Windows), the Microsoft Office package as well as soft skills suitable for daily interaction with business end users, you we are waiting in our team, located in CLUJ (sat Floresti, com Floresti)

Responsibilities:

• Represent the first contact and response for all IT incidents reported through the helpdesk and call-center systems;
• Evaluate reported incidents resulting in either their resolution or escalation to direct supervisor;
• Perform activities regarding troubleshooting, installation and configuration of workstation hardware and connected peripheral equipment;
• Troubleshoot and resolve:
- end-user software incidents, related to both operating system and all other software installed on the workstation;
- basic network connectivity problems;
- printing problems;
• Monitor and implement of end-user level security procedures and practices
• Install of all end-user software and maintaining software license compliance
• Enforce to existing conventions and practices regarding naming, labeling and asset inventory.
• Handle third-party supplier relationships where applicable.


Our offer:

• For this full-time position, we offer an attractive compensation package that matches your qualifications and experience.
• Hybrid work schedule available.
• A dynamic but friendly, safe and stable environment.

• Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
• Asigurare medicala
• Asigurare de viata
• Abonament Bookster
• Discount produse companie /companii partenere
• Laptop
• Telefon mobil
• Tichete de masa