Risk & Compliance Manager (BPO / Contact Center )

Short company description

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam.

We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

Requirements

Knowledge, Skills, Other Abilities:

Should have conducted Internal Audits
Should have excellent communication, presentation & excel skills
Should have an analytical capability
Should be a quick learner
Should be comfortable with rotational shifts
Should be fluent in English (written and verbal)
Relevant Experience & Desired Education:

Minimum 5-7 years of relevant experience in driving and implementing Risk and Compliance Policies & Audits
Experience in the BPO/SSC industry is a strong advantage
Graduate – Any specialization

Responsibilities

Conducting Internal Audits basis security requirements and certifications like ISO 27001, etc.
Comply with local Data Protection requirements
Perform routine audits to validate Contract compliance
Deploy various certifications for the entity e.g. ISO 27001, PCI DSS, etc.
Interact with various teams and functions and able to close Audit gaps
Provide awareness trainings on Data Privacy & Information Security
Able to independently conduct Fraud investigation and prepare a report
Conduct annual process Risk Assessments and work on mitigation plans

Benefits

• Medical subscription
• Meal vouchers