Customer Support Representative with Bulgarian

Short company description

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

Requirements

• Excellent written and verbal communication skills in Bulgarian
• Good English
• Good MS Office skills
• Self-organized

Responsibilities

• Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products
• Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner
• Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively

Benefits

• Performance bonus
• Relocation bonus
• Medical subscription
• Meal vouchers