Senior Tech Support Specialist

Short company description

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Requirements

Bachelor degree or is in process of obtaining one
Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS
Fluent in English

Responsibilities

Remote diagnostics, troubleshooting, analysis and resolution of support issues
Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax)
Work effectively with other management and customers to quickly address problems as they arise
Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration
Properly log all information into the problem management system
Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

Other info

We offer:

Competitive Salary regularly increased based on your performance
Enjoy 25 vacation days per year, plus extra days off for life's special events
Meal vouchers
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
Medical Insurance Plan paid by the company
Christmas and Easter bonuses
Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

Benefits

• Annual bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Medical insurance
• Life insurance
• Trainings
• Courses
• Choose your benefits within a maximum budget
• Flexible work schedule
• Parties / company events
• Laptop
• Mobile phone
• Meal vouchers