Quality Analyst ES, Global Solutions & Risk Compliance (GSRC)

Description

The Global Solutions Risk and Compliance (GSRC) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders.

A Quality Analyst is responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited /regulated by Law and Amazon policies.

Key job responsibilities
Your job responsibilities as a Quality Analyst may include:
o Performs quality audits on a daily basis using Standard Operating Procedure (SOP) and achieves self-utilization, productivity and quality as per defined targets.
o Must be able to comprehend SOPs with minimal support and identify opportunities.
o Identifies anomalies through audits (SOP defects, Process gaps etc.).
o Uses knowledge and identifies defect/s & preliminary root causes, explains the rationale
o Proposes solutions on quality/productivity and work on milestones with managers
o Expertise in research - finding specific information (eg: products, regulations etc) in a timely manner.
o Prepares key insight trends and share reports on regular basis.
o Provide feedbacks to the associates and close loop on audit observations.
o Respond to stakeholders with guidance and flags any updates to Lead/Manager

Basic qualifications

- Highschool Diploma
- Proficiency with MS Excel
- Proficiency in English (B2+)
- Proficiency in Spanish (B1+)

Preferred qualifications

- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies
- Experience as a quality auditor in retail chain management / FMCG company / Corporate role
- Experience in designing and implementing custom reporting systems using automation tools
- Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems
- Previous experience in Auditing and analyzing data for error trends

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.