Customer Success Program Manager - Onboarding

Veeam(R), the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Enterprise Customer Success Program Manager - Onboarding will continue to build and scale Veeam's Onboarding Program, both digitally and in high touch format.  Using GuideCX and Gainsight, this position will interact with multiple departments to develop the best customer experience as soon as the offering has closed with the customer. 

Your tasks will include:

• Using existing Onboarding framework, develop and maintain global Onboarding program including customer journey, process and analysis digital-led touchpoints and human-led engagements with scalability in mind.
• Regularly review and report on program efficiency and efficacy, including customer adoption and growth
• Define, development, maintain and measure customer enablement programs as pertains to Onboarding
• Create and maintain Onboarding journey feedback loop
• Coordinate data collection, reporting and information analysis of program as whole and specific elements as needed
• Review and analyze new technology in order to streamline and scale Onboarding processes.
• Work across departments to communicate pain points and develop programming to address.
• Analyze quantitative and qualitative information to develop new customer-facing programs to drive positive customer outcomes.

What we expect from you:

• Bachelor's Degree required (a combination of education and experience will be considered) 
• English - Advanced 
• Experience in program management roles, including ability to develop, documentation and execution of a large-scale rollout
• Experience in identifying metrics to support growth and change management within programming
• Self-starter who proactively identify areas of need and takes steps to mitigate
• Experience in building a business or major department within a larger company
• Effective communication and collaboration skills, both verbal and written as well as in working with a diverse team and multiple levels of management.
• Ability to identify collaborators and work cross-departmentally
• Experience with Gainsight required. Experience with Salesforce administration preferred.

We offer: 

• Private medical insurance for you, one adult dependent, and your children
• Meal tickets
• Private pension plan
• Life insurance
• Vision reimbursement
• Annual leave and additional vacation days based on tenure
• Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
• Veeam Care Days - additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.