Technical Lead

LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade.

Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Are you passionate about making developers' lives easier, faster, and more fulfilling? Do you dream of streamlining workflows, squashing bugs, and fuelling innovation? We're on a mission to supercharge our engineering culture by building a world-class Developer community that's the envy of the industry.

• In this role, you'll be joining our Engineering Team within Engineering Excellence & Productivity (EXP), Corporate Technology (CT) as a Team Lead. This team serves as a bridge between Corporate Technology and LSEG central engineering, operations and compliance teams with the key focus of enabling our CT DevOps teams to bring new software or new features to production as quickly as possible.
• Ensuring all central requirements and changes are supported via aligned EXP squads. Using our EXP squads, the team will either directly implement the technical change required or lead CT coordinated efforts where there are multiple capability dependencies.
• Ensuring correct tooling standards are being followed as well as automation of operational tasks.
• Supporting CT Compliance, Security Controls and Risk Management.
• Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs)
• Continuously review operating metrics and data to identify opportunities to improve.

• PPM Tools (ex: Clarity, JIRA, Asana)
• DevOps Principles including CI/CD
• Developer Tools (ex: GitLab, Jenkins, Docker, Kubernetes)
• General understanding of Databases
• Previous experience in a Project delivery, Coordination or Support role
• Previous experience of Software Development, Business and Technical Analysis, Quality Assurance, and / or Emerging Technology and Governance.

• Hands-On experience of working on Windows/ Linux Servers. Cloud services (AWS/Azure/GCP).
• Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls.
• Strong troubleshooting skills on these platforms
• Minimum knowledge and understanding of financial markets are desirable.
• Ability to work independently and in a team environment.
• Ability to communicate effectively in English with all levels of staff, both orally and written.
• Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities under minimum supervision.
• Highly motivated, self-directed individual with a positive & pro-active attitude to work.
• Customer and service focused, with determination to meet their needs and expectations.
• Be driven and committed to the goals and objectives of the team and organization.

• Second line point of escalation in event of a major incident

KEY COMPETENCIES

• Communicates with information in a concise format that is audience appropriate.
• Understands different approaches to project management (e.g. Agile, Waterfall etc.) and ensures flexibility to deliver and execute within different ways of working.
• Coordinating activities and providing hands on help for team success.
• Adapts priorities for rapidly changing work environments keeping track of change details.
• Seeks new ways of working continuously to make processes run smoother and faster.
• Uses project management methodologies to manage project resources and activities.
• Demonstrates the discipline of planning, organising and managing resources to achieve specified outcomes within a clearly defined timeframe and standards.
• Manages and records the risks, assumptions, issues, and dependencies on a project and executes formal change control standards and governance.
• Interacts with others to exchange information and develop professional or social contacts and reduce siloed working.
• Builds trusting relationships stakeholders to drive positive outcomes.

• Curious about new technologies and tools, creative thinking and initiative taking.
• Solid English reading/writing capability required.
• Strong communication & collaboration skills.
• Commitment to DevOps culture
• Familiarity with Agile principles including any hand on experience

• Leads planning and execution of the product delivery lifecycle for multiple applications/workstreams
• Manages complex projects across cross-divisional business units with circa ~?10m allocated budget for the sub-portfolios / programmes - Identifies and tracks key technical dependencies and competing priorities
• Leads issue resolution, providing options and solutions to resolve conflicts across teams
• Manages relationships with a wide range of stakeholders
• Gathers feedback on supplier performance, identifying issues and improvements
• Line manager, supports and develops team members by providing advice, coaching and development opportunities - Deputises at key meetings and as necessary
• Ensures quality is built into everything we deliver as an organisation.
• Must interact with global teams in time zones spanning UK, US, APAC areas.
• Engage in and improve the whole lifecycle of services--from inception and design, through to deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Build a CI/CD pipeline and maintain the pipeline for Software Delivery.
• Collaborate with Security and Infrastructure teams to ensure the patching are up to date.
• Co-ordinate and work with Devops Capability team to perform the Disaster recovery for the applications.
• Participate in Project related activities to meet operational needs.
• To ensure knowledge Articles of all supported systems is continually updated.
• To provide a high level of customer service, whilst working under pressure.
• To follow and adhere to established Incident Management, Change Management and Problem Management procedures.

Benefits

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.