Subject Matter Expert with German & English

Employer: Bosch Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 19.09.2024
    Remote work: On-site

    Company Description

    About Bosch Service Solutions in Timisoara

    Bosch Service Solutions is a leading service provider of enterprise and IT solutions. It designs and provides best-in-class services, including software-based solutions, consulting and management, AI, automation and customer experience. We're on a mission to exceed customer expectations and continually elevate industry standards. Our colleagues contribute to this mission through their commitment, in an environment where diversity is valued and where everyone can bring their own contribution.

    Our promise to our colleagues is rock-solid: we grow together, we enjoy our work, and inspire each other. Join us and see the difference.

    Work #LikeABosch

    Qualifications

    • Bachelor's degree - Business Administration, Accounting, Finance, Economics, or related degree;
    • Is proficient in English; Any other language would be an advantage;
    • Very good understanding of Accounting and related sub processes (2-5 years experience);
    • Project experience - Transfer of Accounting functions; Managerial skills, team spirit, excellent communication skills, assertiveness;
    • Good organizational skills, able to take decisions;
    • Ability to coordinate, to resolve conflicts, crisis situations, ability to work under stress;
    • Very good IT-skills (SAP FI, MS Office);
    • Capacity for analysis and synthesis;
    • Ability to work in a structured and careful way;
    • Customer service and communication skills;
    • Team player and ability to work in a flexible way;


    Job Description

    • Monitors and analyses performance indicators for each project coordinator; propose measures to improve them;
    • Informs project coordinators and assistants from the department of any internal or external issues relevant to their work;
    • Organize and leads regular meetings with project coordinators and assistants in the department in order to coordinate and motivate them;
    • Takes from projects coordinators proposals for incentives and disciplinary measures;
    • Part of the Disciplinary Board if it analyzes the assistants or coordinators of projects;
    • Oversees the activities of project coordinator (punctuality, discipline, leave records, presence);
    • Monitors feedback from other departments for various situations and implements measures to correct any errors;
    • Identify situations that affect the quality of services, take preventive and corrective actions;
    • Identify and propose to HR department training needs for subordinate staff; Participate in the recruitment and selection process of staff;
    • Check and validate the work instructions made by the project coordinators; Initiate other procedures or instructions when necessary;
    • Contact Quality department in any situation related to procedures, work instructions, products, services;
    • Constantly informs Head of department about its activities;
    • Prepare and interpret reports required by the Head of Department;
    • Organize periodic training for their subordinates, for PSI and NPM;
    • Lead initial project review meetings, call script, resources needed, budget;
    • Collaborates with department heads IT, HR, CFA and Logistics to substantiate the bids;

    Benefits

    • Performance bonus
    • Annual bonus
    • Relocation bonus
    • Special events bonus (ex: Easter, Christmas)
    • Medical subscription
    • Medical insurance
    • Life insurance
    • Private pension
    • Trainings
    • Courses
    • Certifications
    • Bookster subscription
    • Remote work allowance / Utilities reimbursement
    • Catering / free lunch
    • Discount for company products / discount for services of partner companies
    • Choose your benefits within a maximum budget
    • Extra days off
    • Flexible work schedule
    • Teambuildings / trips
    • Parties / company events
    • Laptop
    • Fun / Relax Area
    • Meal vouchers
    • Holiday vouchers
    • Gift vouchers

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