O2C Collector with German

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At DB Schenker Global Business Services you are a partner of an accounting excellence and supporting activities team. A team that is part of a global logistics network that connects the world. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. Together as one team, we are Here to move.

Cerinte

•Bachelor’s degree preferred;
•Previous experience in working with ERP, preferably SAP FI module, is a plus;
•Advanced English level (min B2);
•Advanced German level (min C1);
•Basic knowledge of Microsoft Office package (Excel, Word, Power Point, Outlook etc.);
•Customer oriented attitude;
•Strong communication skills, both verbal and written;
•Ability to work independently and adapt to a fast-changing environment;
•Negotiation and persuasion skills;
•Self-motivated, enthusiastic, meticulous, and result-oriented.

Responsabilitati

•Managing a portfolio of clients for Dunning & Collections activities
•Initiate communication via mail/ phone with the customers to ensure timely collection of company receivables;
•Make recommendations for account hold/blocks based on credit status, account balance and customer’s payment behavior;
•Work with customers, sales and operations to resolve escalations and support dispute management process by timely identifying, qualifying and assigning disputes;
•Execute account reconciliation;
•Execute and document internal controls in support of audit team;
•Contribute to continuous improvement initiatives to optimize service quality;
•Support performance and process reviews, for internal and external customers by providing root cause analyses and preventive action plan.