Junior Card Dispute Analyst (Bilingual: Portuguese/English) - On-site, Iasi

Short company description

Life with us? It's more than just a paycheck. It's a fun-filled, future-building, community-connected, find-your-people lifestyle. We want everyone to have every opportunity to be the best version of themselves. And we offer everyone that opportunity.

Requirements

Your qualifications

Concentrix is a great match if you:

Are proficient or bilingual in Portuguese and English

A bachelor’s degree in a specific education background

Specific professional background (min 9-12 months in BPO)

PC Skills

Responsibilities

What you will do in this role

As a Card Dispute Analyst on our team, you will:

Review the cardholder dispute form and answers from the customer response to understand the case

Get in touch with the customer via email regarding the case

Review the ‘similar transactions’ list to see how often the customer has been charged

Review the ‘similar transactions’ list for refund

Mark the status of the case: need more info, invalid, valid, already refunded or escalate according to the card dispute procedure

Create documentation when needed to support if case is valid and ready for a chargeback to be filed

Other info

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Junior Card Dispute Analyst (on-site) you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.



Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Full-time indefinite contract

Performance bonus

The option to choose from a board range of flexible benefits through MY Benefit Platform

Medical Subscription

Bring-a-friend (referral) bonus opportunities

Full paid training on the company and the project you'll be working on

Career development programs, specialized courses, and language classes



Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”



Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.



Eligibility to work

In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position. 

Benefits

• Performance bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Trainings
• Courses
• Certifications
• Bookster subscription
• Choose your benefits within a maximum budget
• Parties / company events
• Laptop
• Mobile phone