Angajam Customer Support Agent with German

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Gi Group is recruiting Customer Support Agents for its Client, a BPO Company that connect the biggest and most respected brands on the planet with their customers.

Location: Bucharest
Employment: 6 months Labor Contract with the possibility of extension
Working modality: Full office
Working schedule: 3 Shifts; 8 hours/day from Monday to Sunday.

Requirements:

Minim C1 level - spoken & written skills - of German language & B2 level in English;
Previous experience is NOT mandatory;
Availability for shifts work schedule and also weekends.

Responsibilities:

Gambling platform customer support by voice, mail and chat;
Manage interactions with customers, based on a ticketing system, in a polite and professional manner;
Respect SLA terms;
Provide an optimal level of service in order to obtain the best resolution for the customers;
Contact existing customers who have not accessed their account recently and keep them up to date with the platform's current promotions.

Benefits:

Meal tickets;
Private medical insurance and many discounts for the employees;
Performance bonuses;
Bonus for night shifts;
Paid training;
Bookster subscription;
Discounts at partner companies like: Lensa, Therme, Hard Rock Café, etc;
Career promotion possibilities even after the first 6 months of the contract.