Customer Support with German

Employer: Swicon IT Services
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.11.2024
    Remote work: Hybrid

    Short company description

    SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

    Requirements

    • Minimum one year of experience in a customer service/client support role
    • Strong understanding of Microsoft Office Suite
    • Strong communication, interpersonal skills.
    • Fluency in German & English (spoken and written)

    Responsibilities

    We are looking for a Customer Support Specialist who will be responsible for providing top-notch customer service and troubleshooting assistance. This role requires a balance of both technical expertise and language fluency.

    Key Responsibilities:
    • Provide technical support to customers by responding to troubleshooting requests
    • Manage and resolve customer inquiries via phone calls and emails
    • Communicate fluently in both English and German with clients, ensuring clarity and professionalism in all interactions
    • Handle an average of 20-30 incidents per day; some days might involve fewer than 20 incidents
    • Maintain high standards of customer satisfaction and technical problem-solving

    Role Breakdown:
    • 50% Technical: Respond to and troubleshoot customer issues.
    • 50% Communication: Engage with clients in both English and German, ensuring effective communication across different channels.

    Other info

    • Salary: 6500-6800 RON NET
    • 3% weekend bonus from the gross monthly salary
    • Medical Subscription
    • Meal tickets
    • A challenging environment that will stimulate you to grow as a professional!

    Monthly salary offered

    6500 - 6800 RON

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