Associate Technical Support Engineer

Scurta descriere a companiei

The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, and Asia Pacific. Over the past years, we’ve gone from almost 1,000 to 6,000 people. We help over 60,000 customers across commercial and not-for-profit sectors become more productive and efficient.
Our Global Operations Center in Romania is on a journey of continuous growth and want to engage with top talent around the country. Headquartered in Timisoara, we offer you the possibility to work remote and join our offices at your choice.
Helping everyone at Access Love work and Love life is at the heart of everything we do. It shapes how we do things and allows us to create a place where people want to be and can be at their best.
We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.

Cerinte

Day-to-day, you will:
• Deliver exceptional customer service and product support through chat, phone, and email, adhering to SLA milestones
• Accurately manage the case management system, recording and resolving or escalating queries as needed
• Proactively enhance customer experience by identifying trends, researching challenges, and creating solutions
• Promote the Customer Success Portal, assist with registrations, and maintain Knowledge Base articles to meet and exceed service standards

Responsabilitati

Your skills and experiences might also include: 
• Develop comprehensive knowledge of the software and quickly grasp technical concepts and new functionalities
• Demonstrate flexibility, pragmatism, and effective self-planning to adapt to shifting priorities
• Act as a role model, promoting best practices and a positive working environment, while delivering high-value, efficient, and effective business outcomes
• Exhibit strong communication skills, maintaining a calm and professional demeanor during challenging queries, and work enthusiastically as part of a team

Alte informatii

What does Access offer you?   We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.    
You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.