Business Operations Analyst

Short company description

The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, and Asia Pacific. Over the past years, we’ve gone from almost 1,000 to 6,000 people. We help over 60,000 customers across commercial and not-for-profit sectors become more productive and efficient.
Our Global Operations Center in Romania is on a journey of continuous growth and want to engage with top talent around the country. Headquartered in Timisoara, we offer you the possibility to work remote and join our offices at your choice.
Helping everyone at Access Love work and Love life is at the heart of everything we do. It shapes how we do things and allows us to create a place where people want to be and can be at their best.
We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.

Requirements

Your skills and experiences might also include:

• Proven experience as a Business Analyst, preferably within OTC, Finance, or Operations functions in a software or technology company.
• Strong analytical skills with experience in data analysis, reporting, and process optimization.
• Proficiency in using business intelligence tools (e.g., Tableau, Power BI) and advanced Excel skills. Familiarity with ERP systems (e.g., SAP, Oracle) and CRM systems (e.g., Salesforce) is a plus.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

Responsibilities

Day-to-day, you will:
This is a high-profile role with high business impact, and you will be responsible for all activities relating to OTC reporting and working with the existing OTC team on process improvement. Key responsibilities include:
• Reporting and Data Analysis: Develop, maintain, and enhance reporting tools and dashboards to provide real-time insights into OTC operations, including order processing, invoicing, collections, and revenue recognition.
• Process Analysis and Improvement: Analyze existing OTC processes to identify inefficiencies and recommend improvements that enhance productivity, accuracy, and customer satisfaction.
• Requirements Gathering: Work with OTC leaders, finance business partners other stakeholders to gather, document, and analyze business requirements related to OTC processes and reporting needs.
• Performance Monitoring: Monitor key performance indicators (KPIs) for OTC operations, analyzing trends and providing actionable insights to drive continuous improvement.

Other info

What does Access offer you?  
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  
 
You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.