ICT Helpdesk Officer

Employer: Garanti BBVA Romania
Domain:
  • Banks - Financial Institutions
  • IT Hardware
  • IT Software
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 23.09.2024
    Remote work: On-site
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    Short company description

    La Garanti BBVA Romania am creat un climat care inspiră colaborarea și comunicarea. Am  construit astfel o echipă unită și energică, care pune întotdeauna clientul pe primul loc. Susținem aspirațiile colegilor noștri și îi încurajăm să se perfecționeze continuu și să își urmeze pasiunile. Ca echipă, ne preocupă creșterea eficienței operaționale și îmbunătățirea constantă a serviciilor oferite clienților.

    Requirements

    Requirements

    Hardware experience (PC, Printers, Scanners, Telephony);
    MS Windows, MS Office;
    Microsoft Active Directory, Exchange general knowledge;
    Networking concepts;
    English: advanced level;
    Excellent communication skills;
    Support services aptitudes.

    Responsibilities

    Responsibilities

    Respond to incidents reported by users and addressed to the support team through the ticketing system, telephone or e-mail;
    Diagnoses problems through discussions with users and provides the necessary support in identifying, isolating and solving reported problems;
    Actively participates in the project of migrating users from desktop to laptop;
    Installing and configuring laptops/desktops for new users;
    Provides support for logging in and configuring new user profiles;
    Solves other received tasks, as necessary.

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    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.

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