Employee Services Specialist with German

BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

BAT Romania is looking for an Employee Services Specialist with German in Bucharest.

This role is a first point of contact for handling the correct case assignment, replies to HR Shared Services requests using the adequate reply channels, HR knowledge, standard operating procedures, and other internal guides.

MAIN RESPONSIBILITIES OF THE POSITION:

• Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions
• Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
• Processes administrative and transactional requests using online tools, systems and apps. These requests refer, but are not limited, to: o personal data changes validation where it is legally required o personal data changes performed on behalf of employees where there is no access to self-service o work data changes initiation for employees o document creation o document management according to company policy
• Provides mentorship to employees and managers in solving requests using the self-service functionalities of HR systems, including rerouting to appropriate sources of information;
• Responsible for keeping up to date with the system and procedure changes so that the information provided to employees is correct, and identifying HR procedures improvement opportunities
• Fulfills all activities related to data management within the human resources area and personnel administration services according to standard operating procedures
• Provides support for the entire personnel administration process, supervises existing workflows within the hiring cycle of an employee (hire, contractual changes, contract suspension and termination), by fulfilling the allocated transactions
• Creates the vital documentation corresponding to various phases within the hiring cycle of an employee (hire, contractual changes, contract suspension and termination) according to the operating procedures

REQUIREMENTS:

Technical / Functional / Leadership Skills Required

• MS Office package knowledge
• Knowledge of the systems and technologies used (SuccessFactors - Employee Central, Case Management System, Knowledge Management System etc) will be a plus.
• Knowledge of HR policies and processes, interpretation of information necessary to provide support or resolve transactions;
• Customer Service - provides services vital to meet customer needs, identifies continuous opportunities to deliver services with a professional result and good quality;
• Problem Solving - identifies, negotiates and coordinates the solutions needed to tackle problems;
• Effective Communication - Demonstrates excellent verbal and written communication skills related to different communication channels and diverse groups of people Education / Qualifications / Certifications Required
• Proficient in English and German
• Bachelor's degree or student certificate from University

What we offer you?
o We offer a market leading annual performance bonus (subject to eligibility)
o Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
o Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement - it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
o You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
o We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We're one of the few companies named as a Global Top Employer by the Top Employers Institute - certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.