Desktop Support Engineer

Veeam(R), the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The role of Desktop Support Engineer will focus on supervising the front line day-to-day operations and technical support: you will identify, research and resolve technical problems. We would like to see a reliable candidate who can analyze and deal with non-standard situations.

Your tasks will include:

• Solve and handle incoming tickets in the Service desk
• Monitoring of SLA compliance within the department
• Resolve problems or escalate as necessary in a timely manner
• Provide IT support related to hardware and software including remote assistance
• Perform user account administration in various systems
• Review and update Service Desk knowledgebase regarding processes and procedures

What we expect from you:

• At least 2 years of previous experience at IT Service Desk, preferable in an enterprise environment
• Good English language skills, both written and verbal
• Ability to facilitate and support multiple tasks and real time support issues
• Being proactive in delivering high-quality customer service, work under pressure and independently if required
• Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.)
• Experience using a ticketing system such as ServiceNow or similar, to manage workload
• In depth knowledge of Microsoft desktop operating systems (particularly Windows 10), MacOS 
• In depth knowledge of MS Office products

What will be your advantage:

• Knowledge of Spanish (proficiency level - B2 or higher)

We Offer:

• Private medical insurance for you, one adult dependent, and your children
• Meal tickets
• Private pension plan
• Life insurance
• Vision reimbursement
• Annual leave and additional vacation days based on tenure
• Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
• Veeam Care Days - additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently present outside of Romania, Veeam reserves the right to refuse to consider the application for a job.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.