Collection&Disputes Analyst

BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry

To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

British American Tobacco Romania has an exciting opportunity for a Collection&Disputes Analyst in Bucharest.

Order To Cash is a defining part of our company's success, and it also plays a big role in driving the organization's relationship with the customer. It refers to all the steps involved in processing customer orders from the moment a customer places the order to when payment is received and applied to accounts receivable.

Joining the Collection&Disputes Team, you'll find a knowledgeable squad in processes like Order Release, Disputes Management, Credit Committee Management, Direct Debit and many more. Our customers are BAT Entities from around the world, and we have a complex scope with more than 30 of them. The main objectives revolve around collecting and handling the incoming payments, analyzing the overdue, running disputes and crafting good business relationship with customers. Accuracy is key, because all our work is subject to Sox Compliance.

Your key responsibilities will include:

• Effective and timely delivery of Order to Cash processes according to the agreed deadlines and in line with audit recommendations
• Maintain a close relationship with the EM/ Customers and acts on EM queries timely and accurate
• Ensure all controls are in place as per the agreed SLA's and internal procedures
• Assist in the identification of continuous improvements to the GBS Order to Cash processes
• Work closely with other GBS functions
• Assist in training new colleagues in order to reduce process mistakes and improve accuracy and efficiency
• Understands the organization's key strengths and aligns personal goals with the organization's objectives
• Support the activities in scope for migration to be moved into shared service, in line with the migration framework and plan

What are we looking for?

• At least 1 year work experience in a field like Finance, Accounting, Customer Queries Management, Customer/Vendor Management, Back Office, Customer Support or Audit
• Technical / Functional / Leadership Skills desirable
• English (reading, spoken and written) proficient level
• High level of Microsoft Office suites knowledge
• Eager to work in a team or cross functional and able to demonstrate a positive attitude while focusing on completing tasks or goals
• Customer oriented, communication and problem solving skills
• Operational improvement and results oriented attitude

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement - it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We're one of the few companies named as a Global Top Employer by the Top Employers Institute - certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, color, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.