AML Team Leader with Italian & English - On-site, Iasi

Short company description

Life with us? It's more than just a paycheck. It's a fun-filled, future-building, community-connected, find-your-people lifestyle. We want everyone to have every opportunity to be the best version of themselves. And we offer everyone that opportunity.

Requirements

Your qualifications

Concentrix is a great match if you:

Are proficient in Italian (C1)

Have an advanced level of English (B2)

Have previous experience in AML (Anti-Money Laundering)

Have excellent, consistent scores and other performance metrics

Are proficient in Excel/Google Sheets, PowerPoint/Google Presentations

Have excellent communication and leadership skills, organizational and time-management skills

Are highly organized

Have the ability to motivate a team

Responsibilities

What you will do in this role

As an AML Team Leader on our team, you will:

Own and monitor the performance and calibration on team members

Do frequent 1:1s with team members to solicit feedback on process inefficiencies or team related issues

Deliver performance reviews to team members

Own and create performance improvement plans

Communicate vision and strategic vision changes

Track case handling and time management

Review and improve case handling flow

Create, implement, and follow up on individual, team, and site wide action plans and communicate the initiatives and results with our client

Identify and implement initiatives to drive customer satisfaction, increase case quality, increase efficiency, and boost team productivity - and share the initiatives and results with our client

Manage the performance and career development of the support team

Manage responsive relationship with our client to build productive, retention-oriented team culture

Report weekly according to the KPI performance code calls

Own, prepare content, and present reporting for WBR/MBR/QBR Handle all agent scheduling

Other info

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as an AML Team Leader (On-site, Iasi) you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.



Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Please take into consideration that this role is on-site, from our office in Iasi.


What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Full-time indefinite contract

Performance bonus

The option to choose from a board range of flexible benefits through MY Benefit Platform

Possibility to work from home

Medical Subscription

Bring-a-friend (referral) bonus opportunities

Full paid training on the company and the project you'll be working on

Career development programs, specialized courses, and language classes



Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”



Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.



Eligibility to work

In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position. 

Benefits

• Performance bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Trainings
• Courses
• Certifications
• Bookster subscription
• Choose your benefits within a maximum budget
• Parties / company events
• Laptop
• Mobile phone