Lead Customer Experience Specialist

IHM Total Consult este, incepand cu iunie 2019, parte din SGB Humangest Holding, un grup italian de companii care ofera servicii de consultanta specializata in domeniul selectiei, formarii si managementului resurselor umane. IHM Total Consult a fost fondata in 2004 si se afla acum printre primii 5 jucatori din domeniul resurselor umane pe piata din Romania, avand in vedere cifra de afaceri.
Toate aplicatiile si datele sunt considerate confidentiale.

Compania noastra este ferm angajata in promovarea unui mediu de lucru si a unei comunitati incluzive, respectuoase si libere de orice forma de discriminare. Nu toleram discriminarea de niciun fel, inclusiv, dar fara a se limita la, discriminarea pe baza genului, rasei, culorii, religiei, orientarii sexuale, nationalitatii, handicapului sau a oricarei alte caracteristici personale.
Toate deciziile referitoare la angajare, promovare, formare profesionala, compensare si alte aspecte ale angajarii sunt luate fara a tine cont de aceste caracteristici. Ne angajam sa asiguram egalitatea de sanse pentru toti candidatii, angajatii si colaboratorii nostri si sa promovam diversitatea si incluziunea in toate aspectele activitatii noastre.
Valorile noastre fundamentale sunt respectul, egalitatea si demnitatea pentru toti indivizii. Ne straduim constant sa mentinem un mediu sigur si primitor pentru toti membrii comunitatii noastre.

What critical skills are needed for this position?
• Bachelor degree;
• Preferred minimum of 2 years’ experience in a Customer Services environment, preferably with contract administration expertise;
• Knowledge of ERP – SAP, SFDC is nice to have;
• Good standard of ability with Microsoft Office applications;
• English – advanced level;
• Understands how different functions within his/her own organization interrelate to each other;
• Experience working in a multi-discipline team;
• Well organized and with good abilities to prioritize;
• Eager to learn and work in a changing and fast- growing environment;
• Customer and action oriented;
• Self-motivated with good communication skills.

What will be your duties and responsibilities in this job?
• Proactive engagement in projects and process transitions within the OM department;
• Order processing by using company’s tools;
• Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with company’s general contracts);
• Responsible for applying special price reductions for certain orders requested by the sales department:
• Tracking orders placed at the supplier and their delivery in time to the warehouse;
• Responsible for solving issues related to wrong delivery, delays, rejected product returns;
• Responsible for preparing the necessary documents to deliver the goods to the final customer;
• Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent;
• Send regular reports to different groups: sales, finance, customers CP / S team support for process definition, testing and implementation.

We offer:
• Competitive salary package;
• Meal Tickets;
• Private Health Insurance;
• Flexible Benefits;
• Christmas Bonus and Easter Bonuses;
• Multinational environment.