Scheduling Manager Live Casino

Join the Exciting New Team at Imagine Live Romania

We’re thrilled to announce the launch of a brand-new team at Imagine Live Romania, a rising star in the online casino market With a fresh approach to live dealer entertainment, we’re set to make waves in the Romanian market.

Our mission is clear: to captivate players and provide a premium, unforgettable gaming experience that keeps them coming back for more.

- Good knowledge of English.

- 3-5 years of experience in workforce scheduling, preferably in a live operations or shift-based work environment (e.g., gaming, hospitality, call centres).

- Experience in staff management and workforce planning with an understanding of operational demands in a fast-paced environment.

- Familiarity with scheduling software and workforce management tools.

- Strong analytical abilities to assess staffing needs, forecast demand, and identify trends in workforce utilization.

- Ability to solve scheduling conflicts quickly and effectively while balancing operational and employee needs.

- Clear communication with staff, managers, and other departments to ensure that scheduling changes are understood and implemented smoothly.

- Ability to manage time effectively, especially during peak periods, to ensure that schedules are completed in a timely manner.

Staff Scheduling and Planning:
- Design and manage efficient staffing schedules to cover all live casino operations, ensuring that all shifts are fully staffed with appropriately skilled personnel.
- Create flexible scheduling plans that consider operational peaks, holidays, and special events, ensuring adequate staff availability during high-demand periods.
- Implement shift rotation systems that balance the needs of the business with employee preferences and legal regulations.

Workforce Optimization:
- Analyse operational data and business trends to forecast staffing needs, ensuring optimal staff allocation and avoiding overstaffing or understaffing.
- Adjust schedules in real time to accommodate last-minute changes such as employee absences, increased demand, or other unforeseen factors.
- Collaborate with department heads to ensure staffing levels align with the requirements of live casino games, technical teams, and support staff.

Coordination with HR and Operations:
- Work closely with the Human Resources department to track staff availability, vacation requests, and shift preferences, incorporating these into the scheduling process.
- Coordinate with the Studio Operations Manager and team leads to ensure that staffing plans meet operational objectives.
- Ensure compliance with labour laws, company policies, and employee contracts, including managing working hours, overtime, and breaks according to legal and contractual requirements.

Staff Communication and Feedback:
- Communicate schedules to staff in a timely manner, ensuring that all employees are aware of their shifts, duties, and any changes to their schedule.
- Manage employee requests for shift swaps, leave, or adjustments, and update the schedule accordingly while maintaining fairness and operational efficiency.
- Gather and address feedback from staff regarding scheduling issues, preferences, and work-life balance, aiming to improve employee satisfaction and retention.

Data Analysis and Reporting:
- Use scheduling software and tools to track staff attendance, punctuality, and shift coverage.
- Produce reports on scheduling efficiency, attendance patterns, and workforce utilization to inform senior management and improve scheduling practices.
- Monitor KPIs related to scheduling, such as labour costs, overtime hours, and employee turnover, and make recommendations for process improvements.

Problem Solving and Conflict Resolution:
- Proactively resolve scheduling conflicts, such as overlapping shifts, missed shifts, or overstaffing, by reallocating staff as necessary.
- Manage any disputes or conflicts related to scheduling, including employee concerns over assigned shifts, by working with HR and team leads to find suitable solutions.

Continuous Improvement:
- Stay up-to-date with industry trends and advancements in scheduling tools and techniques.
- Regularly review and refine scheduling processes to improve efficiency, reduce costs, and enhance employee satisfaction.
- Implement workforce planning strategies that take into account future growth, operational changes, and seasonal fluctuations.

We're excited to announce the opening of a brand-new team at Imagine Live Romania, the latest sensation in the online casino market, located in the heart of Bucharest at Universitate Metro Square.

Imagine Live Romania is taking the Romanian market by storm with its fresh approach to live casino entertainment. We pride ourselves on creating an engaging, dynamic, and inclusive environment where our staff and players can thrive together.

We are seeking passionate and proactive casino staff to join our dynamic team. This role is perfect for self-starters who are eager to make a difference and contribute to an electrifying atmosphere.

As a member of our team, you will have the unique opportunity to help shape the player experience, bringing your creativity and enthusiasm to the forefront of our operations.

At Imagine Live Romania, we believe that our employees are our greatest asset. We foster a culture of collaboration and innovation, where every team member’s ideas are valued, and every voice is heard. As we build our brand, you will play a pivotal role in creating memorable experiences for our players, ensuring that they receive top-notch service and entertainment. We promise that there is a huge opportunity to make your mark here!

If our pitch isn’t enough to win you over, how about this: join us, and you’ll get unlimited ice cream as part of our brand's secret ingredient! Because who can resist a job that comes with endless scoops of happiness? We told you we’re fun!

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Why Join Us?
Now’s your chance to join this exciting new chapter in iGaming and be a pioneer of a fast-growing, vibrant team that’s set to make waves in the industry!

- Competitive compensation package with opportunities for growth and advancement.

- Our wonderful location is in the hart of Bucharest, at Universitate metro square.

- Opportunity of working in flexible shifts.

- You get to be free for your birthday.

- Indefinite employment contract.

- Meal vouchers.

- Private medical insurance.

- Gym discounts.

- Relaxation area.

- Free transportation at night.

- Collage tuition (certain terms and conditions).

- Referral campaigns to be able to refer your friends.

- Coffee, tea and our group's trademark, ice cream.

• Abonament medical
• Abonament la sala sport
• Training-uri
• Cursuri
• Decontarea transportului
• Plata / compensare ore suplimentare
• Zile libere suplimentare
• Program de lucru flexibil
• Teambuilding-uri / excursii
• Petreceri/evenimente companie
• Fun / Relax Area
• Tichete de masa