Scheduling Specialist Live Casino

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Join the Exciting New Team at Imagine Live Romania

We’re thrilled to announce the launch of a brand-new team at Imagine Live Romania, a rising star in the online casino market With a fresh approach to live dealer entertainment, we’re set to make waves in the Romanian market.

Our mission is clear: to captivate players and provide a premium, unforgettable gaming experience that keeps them coming back for more.

Cerinte

- Good knowledge of English.
- 3-5 years of experience in workforce scheduling, preferably in a live operations or shift-based work environment (e.g., gaming, hospitality, call centres).
- Experience in staff management and workforce planning with an understanding of operational demands in a fast-paced environment.
- Familiarity with scheduling software and workforce management tools.

Responsabilitati

Daily Shift Management:
- Execute daily staffing schedules, ensuring all shifts are covered based on the business needs of live casino operations.
- Monitor and adjust staffing in real-time, addressing last-minute changes such as sick calls, late arrivals, or unexpected operational demands.
- Maintain a consistent communication flow with the Staff Scheduling Manager and other department heads to ensure seamless shift coverage.

Shift Adjustment and Conflict Resolution:
- Manage shift swaps, schedule adjustments, and last-minute staff changes, ensuring minimal disruption to operations.
- Address scheduling conflicts by reallocating staff or coordinating with team leads for adjustments.
- Ensure compliance with company policies and labour regulations when making any schedule changes (e.g., overtime, breaks, etc.).

Staff Communication and Support:
- Communicate assigned shifts and changes to staff promptly, ensuring that all employees are aware of their work schedules.
- Assist employees with scheduling-related queries, such as shift preferences, time-off requests, and schedule updates.
- Act as a point of contact for staff during their shifts, providing assistance with any immediate issues or changes that may arise.

Data Entry and Tracking:
- Accurately enter and maintain employee schedules using workforce management tools and scheduling software.
- Track attendance, punctuality, and shift coverage, ensuring accurate records for payroll and compliance purposes.
- Update records to reflect staff absences, shift changes, or attendance issues in real time.

Compliance Monitoring:
- Ensure that shifts comply with labour laws, company policies, and employee contracts, particularly concerning working hours, breaks, and overtime limits.
- Monitor employee working hours to prevent over-scheduling or violations of legal work-hour restrictions.

Collaboration with Operations and HR:
- Work closely with the Staff Scheduling Manager and HR team to manage vacation requests, leaves of absence, and other time-off requests.
- Coordinate with operations teams to ensure that shift staffing aligns with the needs of specific live casino games, technical teams, and support staff.

Reporting and Feedback:
- Provide daily or shift-based reports to the Staff Scheduling Manager on any issues encountered during shifts, such as absences, overstaffing, or performance concerns.
- Gather and provide feedback from staff about the scheduling process, helping to identify areas for improvement.

Continuous Improvement:
- Suggest ways to improve scheduling processes, including technology, communication, and flexibility, based on observations and staff feedback.
- Assist in the implementation of new tools, techniques, or processes to enhance the efficiency of shift staffing and scheduling.

Alte informatii

We're excited to announce the opening of a brand-new team at Imagine Live Romania, the latest sensation in the online casino market, located in the heart of Bucharest at Universitate Metro Square.

Imagine Live Romania is taking the Romanian market by storm with its fresh approach to live casino entertainment. We pride ourselves on creating an engaging, dynamic, and inclusive environment where our staff and players can thrive together.

We are seeking passionate and proactive casino staff to join our dynamic team. This role is perfect for self-starters who are eager to make a difference and contribute to an electrifying atmosphere.

As a member of our team, you will have the unique opportunity to help shape the player experience, bringing your creativity and enthusiasm to the forefront of our operations.

At Imagine Live Romania, we believe that our employees are our greatest asset. We foster a culture of collaboration and innovation, where every team member’s ideas are valued, and every voice is heard. As we build our brand, you will play a pivotal role in creating memorable experiences for our players, ensuring that they receive top-notch service and entertainment. We promise that there is a huge opportunity to make your mark here!

If our pitch isn’t enough to win you over, how about this: join us, and you’ll get unlimited ice cream as part of our brand's secret ingredient! Because who can resist a job that comes with endless scoops of happiness? We told you we’re fun!

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Why Join Us?
Now’s your chance to join this exciting new chapter in iGaming and be a pioneer of a fast-growing, vibrant team that’s set to make waves in the industry!

- Competitive compensation package with opportunities for growth and advancement.

- Our wonderful location is in the hart of Bucharest, at Universitate metro square.

- Opportunity of working in flexible shifts.

- You get to be free for your birthday.

- Indefinite employment contract.

- Meal vouchers.

- Private medical insurance.

- Gym discounts.

- Relaxation area.

- Free transportation at night.

- Collage tuition (certain terms and conditions).

- Referral campaigns to be able to refer your friends.

- Coffee, tea and our group's trademark, ice cream.

Beneficii

• Abonament medical
• Abonament la sala sport
• Training-uri
• Cursuri
• Decontarea transportului
• Plata / compensare ore suplimentare
• Program de lucru flexibil
• Teambuilding-uri / excursii
• Petreceri/evenimente companie
• Fun / Relax Area
• Tichete de masa