IT & Gaming Equipment Tech Support Live Casino

Join the Exciting New Team at Imagine Live Romania

We’re thrilled to announce the launch of a brand-new team at Imagine Live Romania, a rising star in the online casino market With a fresh approach to live dealer entertainment, we’re set to make waves in the Romanian market.

Our mission is clear: to captivate players and provide a premium, unforgettable gaming experience that keeps them coming back for more.

- Fluency in English.
- Experience in IT support or a similar role, preferably in a real-time or live operations environment.
- Experience in technical support, equipment maintenance, or similar roles, ideally in a gaming, casino, or live operations environment.
- Experience in troubleshooting hardware, networking, and software issues.
- Knowledge of IT infrastructure such as servers, networks, and storage systems.
- Proficiency in troubleshooting IT hardware and software issues.
- Familiarity with system monitoring tools and techniques for proactive issue detection.
- Understanding of cybersecurity principles and IT compliance.
- Hands-on experience with gaming equipment or other live operational hardware, such as cameras, monitors, tables, and mechanical components.
- Strong diagnostic skills with the ability to quickly identify and resolve equipment malfunctions and technical issues.
- Ability to ensure that equipment is calibrated and maintained to meet high standards of performance and compliance.
- Clear communication skills to coordinate with technical teams, operators, and external vendors.
- Ability to manage multiple tasks, meet deadlines, and respond to real-time equipment issues efficiently.
- Understanding of live casino gaming equipment, including hardware, electronics, and software.
- Familiarity with preventive maintenance procedures and technical troubleshooting tools.
- Knowledge of industry regulations and standards regarding gaming equipment (e.g., fairness, responsible gaming, and security).
- Willingness to work in a 24/7 environment, including weekends and holidays, to support live operations.

Technical Support and Troubleshooting:
- Provide first-line support for IT systems, networks, and software to ensure the smooth operation of live casino sessions.
- Respond to real-time incidents and troubleshoot technical issues that arise, working to quickly resolve disruptions in the player experience.
- Escalate more complex IT issues to the IT Tech Manager, ensuring prompt follow-up and resolution.

IT Infrastructure Maintenance:
- Assist in maintaining IT infrastructure, including servers, network devices, and storage systems, ensuring they are running efficiently and without disruption.
- Assist in performing regular checks on the IT environment to ensure high performance, availability, and redundancy of critical systems.
- Collaborate with the IT Tech Manager to support backup and disaster recovery procedures for all critical systems.

Software and Systems Support:
- Provide support for software deployments and configurations, ensuring all systems are optimized for live casino operations.
- Ensure that software used in live operations is functioning correctly and escalate any issues with compatibility or performance to higher-level support.
- Keep track of software updates and ensure smooth rollouts with minimal impact on operations.

Cybersecurity and Compliance:
- Follow established IT security protocols to safeguard systems and data.
- Monitor system access and ensure only authorized users have the necessary permissions.
- Report any potential security threats or vulnerabilities to the IT Tech Manager.

Collaboration and Teamwork:
- Work closely with other teams to ensure the smooth operation of live casino games.
- Maintain clear communication with other IT team members, ensuring issues are properly documented and solutions are shared with the team.
- Participate in regular team meetings to discuss system performance, upcoming projects, and challenges.
- Provide technical guidance to operational staff regarding the correct handling and use of gaming equipment.
- Collaborate with external vendors and contractors when conducting equipment installations, repairs, or upgrades.

Documentation and Reporting:
- Log and track all technical support incidents and resolutions in the ticketing system.
- Assist in maintaining up-to-date documentation of IT systems, software configurations, and incident logs.
- Provide input on reports concerning system performance, incidents, and any ongoing maintenance issues to the IT Tech Manager.
- Provide regular updates to the Gaming Equipment Admin Manager on equipment status, technical issues, and maintenance activities.
- Maintain comprehensive documentation for all gaming equipment, including calibration settings, service records, and technical specifications.
- Contribute to the preparation of reports related to gaming equipment performance, maintenance activities, and incidents.

Gaming Equipment Setup and Calibration:
- Assist with the setup, installation, and calibration of gaming equipment, including tables, cameras, monitors, and live studio equipment.
- Ensure that all gaming tools (e.g., cards, chips) are properly prepared for use in live casino operations.
- Regularly inspect and calibrate equipment to ensure that it operates within required specifications, ensuring consistent performance.

Maintenance and Troubleshooting:
- Perform routine preventive maintenance on gaming equipment, following schedules established by the Gaming Equipment Admin Manager.
- Identify and troubleshoot technical issues, including equipment malfunctions, hardware failures, or performance irregularities.
- Respond quickly to equipment-related incidents, resolving issues to minimize disruption to live operations.

Technical Support and Repairs:
- Provide real-time technical support to live studio operations, ensuring any equipment issues are addressed promptly.
- Work closely with the technical support team to carry out repairs, servicing, or adjustments to gaming equipment as needed.
- Coordinate with external vendors and service providers for specialized repairs or equipment replacement when necessary.

Compliance and Security:
- Follow procedures to ensure that all gaming equipment complies with internal security protocols and industry regulations, including fairness and responsible gaming standards.
- Assist in regular audits of gaming equipment, ensuring adherence to regulatory and company standards.
- Ensure that gaming tools (e.g., cards and chips) are properly managed, including secure handling and storage.

Inventory Management:
- Assist the Gaming Equipment Admin Manager with inventory management tasks, such as tracking equipment usage, logging maintenance activities, and ensuring stock levels are maintained.
- Keep records of all maintenance and repair activities, ensuring accurate documentation of equipment performance, service histories, and warranties.
- Support in the safe handling, storage, and retrieval of gaming equipment, ensuring availability for operations.

We're excited to announce the opening of a brand-new team at Imagine Live Romania, the latest sensation in the online casino market, located in the heart of Bucharest at Universitate Metro Square.

Imagine Live Romania is taking the Romanian market by storm with its fresh approach to live casino entertainment. We pride ourselves on creating an engaging, dynamic, and inclusive environment where our staff and players can thrive together.

We are seeking passionate and proactive casino staff to join our dynamic team. This role is perfect for self-starters who are eager to make a difference and contribute to an electrifying atmosphere.

As a member of our team, you will have the unique opportunity to help shape the player experience, bringing your creativity and enthusiasm to the forefront of our operations.

At Imagine Live Romania, we believe that our employees are our greatest asset. We foster a culture of collaboration and innovation, where every team member’s ideas are valued, and every voice is heard. As we build our brand, you will play a pivotal role in creating memorable experiences for our players, ensuring that they receive top-notch service and entertainment. We promise that there is a huge opportunity to make your mark here!

If our pitch isn’t enough to win you over, how about this: join us, and you’ll get unlimited ice cream as part of our brand's secret ingredient! Because who can resist a job that comes with endless scoops of happiness? We told you we’re fun!

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Why Join Us?
Now’s your chance to join this exciting new chapter in iGaming and be a pioneer of a fast-growing, vibrant team that’s set to make waves in the industry!

- Competitive compensation package with opportunities for growth and advancement.

- Our wonderful location is in the hart of Bucharest, at Universitate metro square.

- Opportunity of working in flexible shifts.

- You get to be free for your birthday.

- Indefinite employment contract.

- Meal vouchers.

- Private medical insurance.

- Gym discounts.

- Relaxation area.

- Free transportation at night.

- Collage tuition (certain terms and conditions).

- Referral campaigns to be able to refer your friends.

- Coffee, tea and our group's trademark, ice cream.

• Abonament medical
• Training-uri
• Decontarea transportului
• Plata / compensare ore suplimentare
• Zile libere suplimentare
• Program de lucru flexibil
• Teambuilding-uri / excursii
• Petreceri/evenimente companie
• Fun / Relax Area
• Tichete de masa