Domain Support Specialist with French

Short company description

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Requirements

• Very good understanding of telecommunication networks and network elements (UMTS/LTE/GSM architectures, network topologies & standards, Transmission over SDH, DWDM and MW equipment).
• On-the-spot management of incidents by ensuring follow-up and escalation in line with the resolution objectives defined with customer.
• Handling phone calls with Field Force.
• Proficient English written and spoken.
• French B1 level or above
• Ability to react quickly, communication and teamwork.
• Availability to work in shifts (day/night and weekend) to ensure 247 support to operations.
• Concentrated and distributive attention.
• Analytical technical thinking and good interpersonal skills.
• Collect, classify, and interpret information.
• Good communication skills and team player
• Eager to learn new things and develop.
• Perseverance, task orientation, concentration power, curiosity about documenting and problem solving, practical spirit, advising, helping, and developing others, tact, kindness, ambition, self-confidence.

Responsibilities

• Ensure support for the Incident Management process on multiple disciplines (either RAN or TX).
• Performs periodical health checks on the network for the domains above.
• Assist with the post-implementation validation of Major Planned Works.
• Assist with Problem Management post-mortem analysis of major incidents.
• Connect with field technicians during on-site interventions.
• Handle from reception until closure of the Trouble Tickets under the Domain Support scope and ensure the time restoration within SLA. The role must take the accurate measures (for example functional escalation or participation to work conferences) to ensure closing in an accurate manner their assignments.
• Responsible to check constantly and timely the work email and client mailbox, answering all questions and request in a timely manner and taking all vital actions as per agreed processes.
• Participate in the creation / updating of the procedures and the Technical Instructions to be in line with the technical standards in force. Provide support in improving technical procedures.
• Experiences and continuous self-improvement in Telecommunication and related activities within the project.

Other info

Perks:


We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.

Here are some of our benefits:

• 25 + vacation days and additional 2 days off per year for personal time;
• Flexy time and hybrid ways of working, with additional support for home office from the company;
• Medical subscription for you and your close family;
• Life and accidents insurance coverage;
• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);
• Short and long term variable pay plans available company wide;
• Other programs:
• rewards and recognition program to appreciate and be inspired by others;
• refer a friend and choose to work with those close to you;
• internal communities of CSR Volunteers and sports teams;
• Learning platforms and programs to develop your skills, as well as curated external content from various libraries.

Benefits

• Medical subscription
• Meal vouchers