Studio Operation Manager - Live Casino

Short company description

Join the Exciting New Team at Imagine Live Romania

We’re thrilled to announce the launch of a brand-new team at Imagine Live Romania, a rising star in the online casino market With a fresh approach to live dealer entertainment, we’re set to make waves in the Romanian market.

Our mission is clear: to captivate players and provide a premium, unforgettable gaming experience that keeps them coming back for more.

Requirements

- Fluent in English
- PC literate
- Previous land-based and/or online supervisory casino experience
- Excellent communication skills, both written and verbal
- Leadership and analytical skills
- Ability to understand problems and propose correct solutions
- Proven experience managing live operations in a high-pressure environment
- Management skills
- Familiarity with online casino operations, gaming regulations, and live-streaming technology is highly desirable

Responsibilities

Studio Operations Management:
- Oversee the daily operations of the live casino studio, ensuring games are broadcasted without technical issues.
- Oversee the scheduling, staffing, and performance of personnel.
- Oversee live games to ensure compliance with internal standards, gaming regulations, and responsible gaming policies.
- Work closely with the technical team to ensure all equipment is functioning properly and troubleshoot any technical issues.

Personnel Management:
- Lead, mentor, and manage the studio staff.
- Develop and implement training programs to ensure all team members understand game rules, technical aspects, and customer interaction best practices.
- Conduct regular performance evaluations and provide feedback to ensure optimal team performance.
- Approves employee scheduling, shift rotations, and leave to maintain adequate studio coverage.

Quality Assurance & Performance:
- Oversee the quality of live-streamed casino games, focusing on both customer experience and operational efficiency.
- Approves performance KPIs related to uptime, game quality, and player satisfaction.
- Work with the customer service and marketing teams to address any issues impacting the player experience.

Technical Oversight:
- Collaborate with the IT and engineering teams to ensure the optimal functioning of all studio-related technology, including cameras, audio equipment, and live-streaming software.
- Oversee that equipment is properly maintained, with regular inspections, updates, and repairs as needed.

Compliance & Risk Management:
- Oversee that all live gaming operations comply with local and international gaming regulations.
- Approves risk management strategies to prevent fraud, money laundering, or other illicit activities.
- Work with the legal and compliance teams to stay up to date on changing regulations and implement necessary adjustments in studio operations.

Process Improvement:
- Continuously review and improve processes to enhance efficiency and reduce operational costs.
- Identify potential areas for automation or system improvements and work with relevant departments to implement solutions.

Other info

We are seeking a passionate and proactive Studio Operations Manager to join our dynamic team! This role is ideal for individuals who are not afraid to roll up their sleeves and are eager to make a difference while contributing to an electrifying atmosphere.

As a member of our team, you will have the unique opportunity to shape the player experience, bringing your creativity and enthusiasm to the forefront of our operations.

The Studio Operations Manager will oversee the day-to-day operations of the live casino studio, effectively managing all studio personnel and equipment to ensure the smooth execution of live casino games and seamless delivery of services. This role is pivotal in maintaining high standards of quality, productivity, and efficiency while ensuring compliance with gaming regulations and company policies.

If you are ready to take on this exciting challenge and make a significant impact in our live casino operations, we'd would love to hear from you!

Benefits

• Medical subscription
• Extra days off
• Teambuildings / trips
• Parties / company events
• Laptop
• Meal vouchers