OTC Collection Specialist

BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry

To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

British American Tobacco Romania has an exciting opportunity for a OTC Collection Specialist in Bucharest.

Order To Cash is a defining part of our company's success, and it also plays a big role in driving the organization's relationship with the customer. It refers to all the steps involved in processing customer orders from the moment a customer places the order to when payment is received and applied to accounts receivable.

Your key responsibilities will include:

• Effective and timely delivery of Order to Cash processes according to the agreed deadlines and in line with audit recommendations
• Acts as a single point of contact for the teams in terms of process knowledge
• Seek out new directions and ideas for continuous improvement and provides support for the management team in terms of process automation and improvement initiatives for Credit and Collection.
• Support Knowledge Management framework in terms of TLD update and Onboarding of new joiners
• Takes ownership and resolve very sophisticated problems in a way that demonstrates balanced judgment and a continuous improvement approach
• Resolve complex collection problems and provide assistance in handling highly critical accounts.
• Provide support for Subject Matter Experts and Team Leader for Order to Cash specific activities
• Maintain a close relationship with the EM/ Customers and other GBS functions
• Ensure all controls are in place as per the agreed SLA's and internal procedures
• Assist in the identification of continuous improvements to the GBS Order to Cash processes
• Responding to EM queries in a timely and accurate way
• Makes effort to acquire/ learn further skills / knowledge for personal development
• Assist in training new colleagues to reduce process mistakes and improve accuracy and efficiency
• Support the activities in scope for migration to be moved into shared service, in line with the migration framework and plan
• Closely connect with the End Markets and Order to Cash Teams to ensure end to end process continuity when required
• Demonstrate resourcefulness by exploring a range of alternatives and options to resolve problems
• Demonstrates deep understanding of business functions, with an ability to discern relevant business process risks
• Investigate potential solutions before raising the matter to the upper management
• Displays a thorough understanding of the relationship between business processes and SAP data
• Understands what types of reports help the business take decisions regarding the customer's portfolios and provides them when requested by O2C management

What are we looking for?

• At least 3 years of experience in a shared services/BPO/ Finance organization with minimum 1.5 years of experience in the O2C/Accounts Receivable area
• Solid knowledge of the Order to Cash end to end processes and Global Operating Model
• Solid specific functional knowledge in the Collection and Disputes area, including collection strategies & credit risk policies
• SAP, HPQC, IT knowledge
• Experienced user of Microsoft suite of applications (including Outlook, Word, Excel, PowerPoint, Visio etc.)
• Excellent communication skills (e.g., tact/diplomacy, persuasion, collaboration), analytical skills
• Ability to assess and promptly resolve problems; result-oriented mindset
• Organized personality with attention to details, able to work simultaneously on different projects, meet deadlines and work well under pressure
• Problem solving and Communication skills
• Critical thinking and Customer oriented attitude
• Solid understanding of FMCG business
• Demonstrates a positive attitude while focusing on completing tasks or goals
• Able to work in a team/cross functional
• Detailed understanding of the cross-departmental impact
• Ability to work with management to solve business issues and support process improvement initiatives
• Ability to capture the end-to-end structure of a process and identify any potential bottlenecks to solve them
• Open to change and working in a high ambiguity environment
• Strong presentation and public speaking skills

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement - it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We're one of the few companies named as a Global Top Employer by the Top Employers Institute - certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, color, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.