IT Support Engineer

Company Description

Since its establishment in 2013, Bosch Engineering Center Cluj plays an essential role in the current transformation of the mobility sector. Through its extensive expertise in software, hardware & mechanical engineering, reliability engineering, as well as sales planning, the center contributes to the development of innovative products and services based on artificial intelligence (AI) applied in the fields of automated driving, electric and connected mobility. Thanks to the diverse professional and personal development opportunities, flexible working conditions, modern offices and laboratories in Cluj-Napoca, Jucu, Bucharest and Sibiu, we are one of the most desired employers among engineers and IT professionals in Romania.

Our promise to our colleagues is rock-solid: we grow together, we enjoy our work, and inspire each other. Join us and see the difference.

Work # LikeABosch

• IT Customer Support experience
• Strong Customer orientation skills
• Hardware skills / experience (PCs, laptops, printers, multifunctional printers, tablets, smartphones, servers, phones, multimedia devices, etc.)
• Software skills / experience: Windows 7/8/10 troubleshooting, Command Line, Windows Services, Windows Server, Active Directory, Microsoft Office, SCCM, Linux
• Basic understanding of the Network topology & network connectivity (LAN/WAN), switching, routing and operations
• Scripting ability (batch files, VBScript, PowerShell) would be an advantage
• Good English skills - both written and spoken

#LikeABosch Benefits:

Your work-life balance is valuable to us, so we offer you:

• 25 Days of annual leave, because work-life balance is essential to us;   
• Flexible working hours, but if you want to work from somewhere else, feel free, our Home Office program helps you do that.

Your health and well-being is important to us, so we have you covered:

• Medical subscription;
• Accident insurance;
• Sport activities and well-being initiatives.

We believe in a Life-Long Learning approach, so you can take advantage of:

• Technical and soft skills trainings;
• Access to e-learning platforms;
• Local and Global career development programs;
• Opportunity to attend conferences;
• Bookster subscription.

You will be part of a product company. You will contribute to developing end-to-end products that are delivered to Global OEMs.

On top of these, we are offering:

• A monthly budget which can be used for several different services on an online benefit platform;
• Annual bonus;
• Lunch discounts.

Ready to work #LikeABosch?

We live by our values, have an open feedback culture and there is plenty of room for innovative ideas. All because a team is only as valuable as its members.

You will be part of a young, friendly and dynamic team responsible for support of IT infrastructure in our locations (Engineering Center Cluj and Automotive Electronics Jucu-Herghelie).

Your main responsibilities will be:

• IT equipment fleet management
• Install and deploy hardware and software accordingly to IT standard processes
• Functionality tests according to operational procedures
• Deliver on-site and remote support, investigate and solve issues
• Provide technical assistance and consulting
• Follow IT service management processes
• Document IT incidents cases
• Ensure the proper follow-up in case of issues and requests
• Escalate problems to the next level support, when necessary
• Support for central teams
• Support for IT projects rollout
• Support for local IT applications and services
• Collaboration   with external suppliers
• Purchasing IT hardware / software / services
• Being proactive, identify and communicate potential improvement
• Analyze local business requests and provide solutions

• Performance bonus
• Annual bonus
• Relocation bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Medical insurance
• Life insurance
• Private pension
• Trainings
• Courses
• Certifications
• Bookster subscription
• Remote work allowance / Utilities reimbursement
• Catering / free lunch
• Discount for company products / discount for services of partner companies
• Choose your benefits within a maximum budget
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Fun / Relax Area
• Meal vouchers
• Holiday vouchers
• Gift vouchers