Front Office Engineer

Short company description

Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).

We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.

Join us for Building a Better Connected World!

Requirements

Bachelor or Master degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering; if you are still a student in 3rd/4th year - please do not hesitate to join us - the schedule will allow you to attend your classes and still gain work experience
Experience with ICT operations and maintenance support is a plus
Be able to judge on operational acceptance complex new systems / applications
Good understanding of English, other languages present an advantage;
Flexible working hours (working in shifts);

Responsibilities

Supervision 24/7 of complete network and all related services and applications: NT, IT, in accordance with the agreed service levels.
Takes the first corrective actions to isolate and neutralize the incidents and if necessary escalate to next technical level support.
Dispatch and control 1st line Field Service technicians. 
Network surveillance, 1st Level restoration and preventive maintenance;
Work utilizing pre-prepared Instruction, Script commands, etc.; handle 80% of upcoming issues and 20% escalate to Back Office
Ticket record and solve standard problems;
Interaction with other technicians, customer technical staff and other groups within Service Delivery organization
Responsible for creating Trouble Tickets (TT) and work orders (WO) for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level
Report on relevant KPI’s in relationship to agreed levels.
The engineer will be the responsible team member, working in a shift 24x7.   

Other info

What we offer:

A professional career in one of the leading multinational telecommunication company
Challenging work and competitive salary package.
Monthly meal tickets of 20 RON for each working day - Food first, right? You can use your meal tickets card to a variety of food places and supermarkets.
For a portion of sport, we provide discounts to World Class, Sweat and ESX.
We care about how you feel, so you’ll have access to extensive private medical insurance at Regina Maria.
Referral bonus. You are a model future employee for us, so if you have colleagues, friends with similar profile like yours, please send us as referral and you will be remunerated with referral bonus.
In love with books? Bookster subscription for avid readers.
Need to shorten your day due to a personal reason? You can access 4h paid leave per month.
We see your value, based on your performance, you will have annual bonus, 1-2 salaries for qualified employees and it can reach up to 4 for exceptional ones.
SIM Allowance – 70 Ron/month.
Transportation allowance
Just for fun :) Discounts to different activities (Therme, Hard Rock Caffe, Fayn, Costadoro Promenada Mall, Trickshot, Lensa, City Dent, VMAX, Balance Clinic )
Shift allowance if your duty is on shift as up to 30%-40% additional to your NET income, upon working hours during night/weekends
We care about the wellbeing of our employees, therefore you have free access to the company's own Gym, which recently opened in the office building.
Fruitful Wednesday - weekly, fresh fruits in the office.
500 Ron Discount for Lenses and Glasses, based on medical check/recommendation.

Benefits

• Annual bonus
• Medical subscription
• Trainings
• Courses
• Transport cost reimbursement
• Discount for company products / discount for services of partner companies
• Parties / company events
• Laptop
• Meal vouchers