Front Office Engineer with Spanish

Short company description

Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).

We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.

Join us for Building a Better Connected World!

Requirements

Experience with ICT operations and maintenance support is a plus;
Experience in a monitoring environment using a network management system;
Analytical and incident/problem resolution and prioritization skills;
Hands-on, practical approach, know “to get things done”;
Willing to learn and constantly improve technical knowledge;
Experience in a Network Operations or IT service desk environment;
Good understanding of IT technologies;
LINUX/SQL would be a big plus!
Previous experience in NOC environment could be a plus.
Bachelor’s Degree or equivalent level of experience, in a relevant domain;
Good understanding of English; conversational level of Spanish is a must;
Availability to work 12-hour shifts, followed by alternating periods of 24 and 48 hours of time off. This schedule allows for a balanced work-life routine while ensuring comprehensive coverage for our operations.

Responsibilities

Performing network surveillance, 1st Level restoration and preventive maintenance;
Using pre-prepared Instruction SETS, Script commands, etc.;
Creating, handling and solving upcoming tickets, or escalating them if needed to Back Office in a timely manner;
Communicating and collaborating with team members, team leaders, technicians, customer technical staff and other relevant entities within the Service Delivery department;
Creating Trouble Tickets and Work Orders for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level.

Other info

What we offer:
A professional career in one of the leading multinational telecommunication company
Challenging work and competitive salary package.
Monthly meal tickets of 20 RON for each working day - Food first, right? You can use your meal tickets card to a variety of food places and supermarkets.
For a portion of sport, we provide discounts to World Class, Sweat and ESX.
We care about how you feel, so you’ll have access to extensive private medical insurance at Regina Maria.
Referral bonus. You are a model future employee for us, so if you have colleagues, friends with similar profile like yours, please send us as referral and you will be remunerated with referral bonus.
In love with books? Bookster subscription for avid readers.
Need to shorten your day due to a personal reason? You can access 4h paid leave per month.
We see your value, based on your performance, you will have annual bonus, 1-2 salaries for qualified employees and it can reach up to 4 for exceptional ones.
SIM Allowance – 70 Ron/month.
Transportation allowance
Just for fun :) Discounts to different activities (Therme, Hard Rock Caffe, Fayn, Costadoro Promenada Mall, Trickshot, Lensa, City Dent, VMAX, Balance Clinic )
We care about the wellbeing of our employees, therefore you have free access to the company's own Gym, which recently opened in the office building.
 Fruitful Wednesday - weekly, fresh fruits in the office
500 Ron Discount for Lenses and Glasses, based on medical check/recommendation

Benefits

• Annual bonus
• Medical subscription
• Trainings
• Courses
• Transport cost reimbursement
• Discount for company products / discount for services of partner companies
• Parties / company events
• Laptop
• Meal vouchers