Customer Account Management with Croatian

Short company description

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam.

We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

Requirements

Proficient writing and speaking skills in Croatian (C1 level) are essential, with English proficiency required at a B2 level.
Demonstrate a sales-oriented mindset.
Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
Graduates in any discipline or undergraduates are welcome.
Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
Proficiency in Microsoft Office and Outlook.
Willingness to work in a contact center environment in a hybrid model.

Responsibilities

Proactively reach out to assigned accounts, making proactive calls for specified activities.
Handle all queries, issues, and requests from assigned accounts unless resolved by another agent during incoming calls.
Build strong relationships with assigned accounts to provide personalized support.

Other info

Perks and Benefits:

Competitive salary package, reflecting your expertise and contributions.
Meal tickets
Private medical subscription
“Bring a friend” Referral Program – Consistent rewards for recommendation
Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
Permanent contract with the potential for advancement, providing stability and security.
Fully paid training provided by the company
Exciting career growth opportunities within a globally renowned organization.
Engaging projects with leading global brands, offering diverse and rewarding experiences.
Supportive and collaborative work culture, fostering both personal and professional development.
Please note that this is a long-term contract opportunity.



Specifications for the working environment :

Dynamic, young and diverse environment
Full equipment provided by company
Modern equipped kitchen and lunch area – including latest coffee/tea machines
Facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies)


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Benefits

• Performance bonus
• Medical subscription
• Meal vouchers