Customer Experience Lead - Internship Role

Short company description

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements

· Determined 6 months/ 6 hours Contract period with possibility of extension to full time/ undetermined period
· Start of activity - 10th of February 2025
· University Degree
· Supply Chain / Order / Service Life Cycle Management
· Customer Experience Management
· Process Optimization and Automation is a plus
· AI Literacy
· Effective Communication and Presentations Skills
· Very Good Storyteller
· Analytical Thinking
· Time Management
· Customer Centric
· Management of Change
· Negotiation
· Problem Solving
· Decision Making
· Accountable Leadership
· Can Do Attitude

Languages
o English - advanced level


· Tool Proficiency

o Microsoft 365 is a must

Responsibilities

· Supports orders sold and delivered in the same country / geography
· Handles the E2E Customer Operations processes for HPE Services
· Manage the standard accounts, Indirect RTM, low value and complexity deals
· Validating the sales/partner/customer requests for appropriate prerequisites to deliver their needs
· Assuring the requests are in line with HPE Compliance and Policies.
· Sales/Partners/Customers facing on all the requirements
· Collaboration with country teams, sales reps, and other stakeholders as a first point of contact to
achieve the sales/partners/customer expectations.
· E2E contract lifecycle ownership (quotes, bookings, renewals, changes, true-ups, escalations,
invoicing, etc.)
· Ensures that country specials/account specials are taken into consideration for pricing discounts at
various stages
· Being an Automation Advocate by using automation tools and systems
· Monitor & Own the Service Level Agreements (SLAs) for the respective accounts.
· Perform Quality Checks
· Ensure upcoming renewals for the accounts are ready and available for Sales within the legal periods.
· Follow through with renewals team.

· Invoice Disputes management - work with Credit and collection team and sales to ensure the disputes
are resolved and customer pays the invoice
· Renewal Forecast & Planning support
· Ensuring Process Compliancy
· Collaboration within the team internally assisting on decision making to deliver the customer needs
· Escalation Management
· Owning Root Cause Analysis and Actions.
· Consultancy & knowledge sharing for Sales, Partners and HPE Stakeholders
· Participates in global or regional programs as an account lead to deploy new process, tools or systems
· Maintain data quality of the accounts with updated information using Account profile tool
· Maintain the Operational Reporting’s

Other info

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?


HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills