Customer & Sales Support with French

Employer: Swicon IT Services
Domain:
  • Customer Support - Client Service
  • IT Software
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 28.10.2024
    Remote work: Hybrid
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    Short company description

    SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

    Requirements

    o Customer oriented

    o Attention to details

    o Advanced level of French (speaking and writing)

    o Advanced level of English (speaking and writing)

    o First level university degree

    o 2-3 years’ experience in Customer Support/Customer Service or similar.

    o Proficiency in Microsoft Office (mostly Excel)

    Responsibilities

    · Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.

    · Conducts and reviews highly complex operational analysis.

    · Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.

    · Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.

    · Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.

    · Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.

    · Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.


    o Consultancy & Design of Product Offering:


    • Key contact for the Sales organization for Customer E-Catalogue and Portal related matters

    • Guide Sales and implement optimal catalogue structure

    • Proactively informs Sales/Customer on any major change in offering or pricing

    • Provide B2B solution consultancy

    • Provide consultancy on product offering and pricing

    • Performs triage on issues and redirects to appropriate teams.


    o Catalogue Deployment & Maintenance:


    • Drive Catalogue set-up & maintenance in line with Sales and Customer requirements

    • Manage offering and pricing update.

    Other info

    - Meal tickets
    - Salary package: 5000-5500 ron net
    - Medical subscription at Medicover
    - 24 days annual leave
    - Hybrid work: 2-3 days/week at the office (Pipera)
    - Schedule: Monday to Friday, 09:00-18:00

    Monthly salary offered

    5000 - 5500 RON

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    Aplica fara CV
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    BUCURESTI,

    Hybrid

    Hybrid

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