Junior Service Desk Agent with French

Angajator: DB Schenker GBS Bucharest
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 15.02.2025
    Remote work: Hybrid

    Scurta descriere a companiei

    At DB Schenker Global Business Services you are a partner of an accounting excellence and supporting activities team. A team that is part of a global logistics network that connects the world. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. Together as one team, we are Here to move.

    Cerinte

    Qualifications:

    - Completed University degree;
    - Passionate about IT (software + hardware) and helping others;
    - Experience with Windows 10, basic knowledge about Microsoft Office 365 and Azure Active Directory;
    - Basic understanding of networking principles (WLAN, LAN, VPN, VOIP etc.);
    - Advanced level of English and French is mandatory;
    - Ability to work in a team, especially on a global level, communication and customer service abilities / social skills;
    - Ability to work in an organized manner, following working instructions, SOPs as well as showing an interest to learn them and improve them;

    Responsabilitati

    Responsibilities:

    - Providing profеssional L1 tеchnicаl support to the еmployeеs of DB Schеnker, worldwide, viа rеmote support аnd in pеrson, where nеcеssary;
    - Handling of tickеts within our globаl Service Desk in accordance to thе working instructions and SOPs provided;
    - Onboarding and offboarding of employees, providing them with the necessary tools and equipment needed to start working;
    - Handling company equipment in a responsible and organized manner, as well as keeping track of the stock;
    - Assisting with special IT requests, such as providing technical support during town hall meetings, video conferences, printer maintenance etc.;
    - Collaboration with external suppliers (i.e. Vodafone, Konica Minolta) to perform IT related service activities for the company.

    Alte informatii

    Join us and discover what matters to you:
    Attractive Compensation Package
    • Annual performance-based bonus
    • Meal tickets, Cultural vouchers
    • Rewards & Recognition Program, Referral and Relocation bonuses
    • Christmas and Easter bonuses
    • Recognition of colleague improvement ideas (Ideas4SGBS)
    Health & Well-being:
    • Hybrid or remote work options (location-dependent)
    • Private medical subscription with family discounts (children, spouse/ life partner)
    • 4 short days per year (Leave Office Very Early)
    • Birthday day off
    • Extra vacation days based on seniority
    • Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
    • Volunteering opportunities within the organization
    Personal & Professional Development:
    • Mentoring program with access to Schenker Worldwide network
    • E-Learning platform for continuous learning
    • Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.

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