Technical Support Engineer
Employer: | Finastra |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 23.10.2024 |
Remote work: | Hybrid |
You can apply to this ad only with your hipo.ro account, without creating a CV.
Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.Short company description
We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.
Requirements
Required Experience:
University degree in Computer Science, Mathematics, Business IT or related sector
Good knowledge of C/C++, including debugging skills and some experience with debugging tools like Visual Studio
Good knowledge of SQL, and basic knowledge of C#
Knowledge of database technologies such as Oracle, and advanced experience with Windows operating system
Very good English knowledge
Analytical abilities
Attention to details, stability, responsibility as well as customer focus
Ability to work independently as well as part of a customer facing team
Responsibilities
Responsibilities & Deliverables:
Your deliverables as a member of the FusionInvest Customer Support (Bucharest) team include (but are not limited to) the following:
Respond to various customer requests of low/medium/high complexity, being able to understand the issue reported
Reproduce issues on the local environments, searching for potential workarounds to minimize client downtimes, reviewing source code and building scripts to fix corruptions with the assistance of senior colleagues when necessary
Perform technical investigation of the issues reported, providing adequate solutions where feasible and/or complete analysis details to R&D teams
Update clients on the progress towards issue resolution
Track issues sent to other departments and ensure a resolution to the client’s satisfaction is attained
Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
Validate defects thoroughly by ensuring that the described scenarios are fixed
Write technical specifications and best practices documentation
Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
The role requires working and managing customers in US timezones, respectively 2-11 PM Bucharest timezone.
Other info
Benefits
Competitive salary plus discretionary annual bonus
Flexible vacation policy – a minimum of 21 days with option to take more
Life insurance x2 and disability insurance x2
Medical insurance including free telemedicine, dental coverage
Other healthcare benefits including hospitalization protection and free prescription glasses
Flexible benefits including Gym discount, book discount (Bookster)
Employee Wellbeing Assistance program – 24/7 free service for you and immediate family
Enhanced Pension – III Pillar
Enhanced parental benefits (bonus and gifts for children)
You can apply to this ad only with your hipo.ro account, without creating a CV.
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