Technical Support Engineer

Employer: Finastra
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.10.2024
    Remote work: Hybrid
       

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    Short company description

    We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

    Requirements

    Required Experience:

    University degree in Computer Science, Mathematics, Business IT or related sector

    Good knowledge of C/C++, including debugging skills and some experience with debugging tools like Visual Studio

    Good knowledge of SQL, and basic knowledge of C#

    Knowledge of database technologies such as Oracle, and advanced experience with Windows operating system

    Very good English knowledge

    Analytical abilities

    Attention to details, stability, responsibility as well as customer focus

    Ability to work independently as well as part of a customer facing team

    Responsibilities

    Responsibilities & Deliverables:


    Your deliverables as a member of the FusionInvest Customer Support (Bucharest) team include (but are not limited to) the following:

    Respond to various customer requests of low/medium/high complexity, being able to understand the issue reported

    Reproduce issues on the local environments, searching for potential workarounds to minimize client downtimes, reviewing source code and building scripts to fix corruptions with the assistance of senior colleagues when necessary

    Perform technical investigation of the issues reported, providing adequate solutions where feasible and/or complete analysis details to R&D teams

    Update clients on the progress towards issue resolution

    Track issues sent to other departments and ensure a resolution to the client’s satisfaction is attained

    Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported

    Validate defects thoroughly by ensuring that the described scenarios are fixed

    Write technical specifications and best practices documentation

    Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed


    The role requires working and managing customers in US timezones, respectively 2-11 PM Bucharest timezone.

    Other info

    Benefits

    Competitive salary plus discretionary annual bonus

    Flexible vacation policy – a minimum of 21 days with option to take more

    Life insurance x2 and disability insurance x2

    Medical insurance including free telemedicine, dental coverage

    Other healthcare benefits including hospitalization protection and free prescription glasses

    Flexible benefits including Gym discount, book discount (Bookster)

    Employee Wellbeing Assistance program – 24/7 free service for you and immediate family

    Enhanced Pension – III Pillar

    Enhanced parental benefits (bonus and gifts for children)

       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.

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