Technical Support Engineer

Short company description

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

Requirements

Required Experience:

University degree in Computer Science, Mathematics, Business IT or related sector

Good knowledge of C/C++, including debugging skills and some experience with debugging tools like Visual Studio

Good knowledge of SQL, and basic knowledge of C#

Knowledge of database technologies such as Oracle, and advanced experience with Windows operating system

Very good English knowledge

Analytical abilities

Attention to details, stability, responsibility as well as customer focus

Ability to work independently as well as part of a customer facing team

Responsibilities

Responsibilities & Deliverables:


Your deliverables as a member of the FusionInvest Customer Support (Bucharest) team include (but are not limited to) the following:

Respond to various customer requests of low/medium/high complexity, being able to understand the issue reported

Reproduce issues on the local environments, searching for potential workarounds to minimize client downtimes, reviewing source code and building scripts to fix corruptions with the assistance of senior colleagues when necessary

Perform technical investigation of the issues reported, providing adequate solutions where feasible and/or complete analysis details to R&D teams

Update clients on the progress towards issue resolution

Track issues sent to other departments and ensure a resolution to the client’s satisfaction is attained

Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported

Validate defects thoroughly by ensuring that the described scenarios are fixed

Write technical specifications and best practices documentation

Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed


The role requires working and managing customers in US timezones, respectively 2-11 PM Bucharest timezone.

Other info

Benefits

Competitive salary plus discretionary annual bonus

Flexible vacation policy – a minimum of 21 days with option to take more

Life insurance x2 and disability insurance x2

Medical insurance including free telemedicine, dental coverage

Other healthcare benefits including hospitalization protection and free prescription glasses

Flexible benefits including Gym discount, book discount (Bookster)

Employee Wellbeing Assistance program – 24/7 free service for you and immediate family

Enhanced Pension – III Pillar

Enhanced parental benefits (bonus and gifts for children)