Work Health & Safety Coordinator (BPO/Call center)

Short company description

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam.

We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

Requirements

Other responsibilities specific to the occupational safety and health:

Becomes acquainted with and applies correctly the legislation
Delivers training sessions in the field of occupational safety and health, including fire prevention and extinction
Knows the risk factors specific to the workplace and industry
Supervises and proposes updates to the company’s Work Safety and Health policies and guidelines
Communicates swiftly to the employer and/or appointed workers/teams for prevention and protection on any labor situation he/she has grounded reasons to regard as a danger for the safety and health of the workers, as well as any deficiency of the protection systems
Cooperates with management for prevention and protection in order to facilitate the accomplishment of any measures or requirements required by labor and sanitary authorities for the protection of the workers’ health and safety
Represents the company in relation with related specific local authorities
Maintains and provides accurate reporting for all H&S related activities
Cooperates with local and Group HR and Compliance departments for management of work safety training, documentation, audits

Responsibilities

What You Need:

Solid knowledge of the H&S legislation and industry specific best practices
A Passion for supporting and building safe and protective environments for big, multicultural teams, active in office, hybrid and fully remote activities
Bachelor’s degree in engineering sciences, or agricultural and forestry sciences
Specific certifications required by local regulations: ‘’Curs cadru tehnic in domeniu” & ‘’Inspector in domeniul securitatii si sanatatii in munca”
Computer software skills - Excel, PowerPoint, Word
Good English communication skills – min. B2 verbal and written mandatory

Other info

What Makes You Eligible:

Min. 1 year prior experience in a similar role mandatory
“Get the job done” attitude on a diplomatic manner
Good training and communication skills
Ability to manage sensitive situations effectively to preserve functional working relationships
Demonstrated capacity to work effectively with diverse and multicultural teams
Flexibility and capability to adapt to fast pace environments

Benefits

• Medical subscription
• Transport cost reimbursement
• Parties / company events
• Laptop
• Mobile phone
• Company car
• Parking space
• Fun / Relax Area
• Meal vouchers