Claims Officer E-commerce DACH in GCC Bucharest

At Allianz Trade we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!

What you do
Analyzes the mandatory documents and information and conducts the claims assessment or settlement in line with Euler Hermes Claims applicable processes and rules
Require, when necessary, missing/ additional documents / information directly to the policyholder/ broker/ Local Business Unit
Conduct fraud detection activities
Identify and Report Sanction involved parties
Handles any Appeal, Customer Query and Complaint by formulating a written reply
Apply Commercial Gestures as Requested by Commercial Department
Takes care of a written argumentation in case of fully or partially rejected cases
Escalation to local teams and including account manager in case of unresponsive customers (chasing)
Communicating (written)/via phone calls towards PH - Broker/Debtor
Manage Monitoring of Non Inclusive Files:
Monitor, advice and track the collection activities of the Policyholders according to the obligations agreed in the policy for such files.
vGet evidence of policyholders collection actions
Reporting
Create, generate and provide local Claims and Collections reports allocated by the Head of C&C
Manage the reporting and sent data to the requestor
* gather of data needed for report,
* Ensure complete and accurate reported data
* Analyze the data, justify variations and deviations if and when requested
* Adjust and improve standard business reporting whenever necessary
* Ensure timely production and development of the reports KPI's

What you bring
Educational requirements
* Bachelor degree in Administration, Finance / Accounting, Law, Insurance or Mathematics

Functional knowledge
* knowledge of claims processes and specific systems
* basic policy knowledge
* Working knowledge of English language (good level)
* Fluent in Germanu language (both written and verbal) - mandatory
* proficient user of MS Office, especially in Excel

Business expertise
* 1-3 years experience in claims assessment, finance or bank activities

Interpersonal skills
* comfortable with numbers, analytical skills with attention to details and decision making skills
* good communicator / ability to convince about decisions taken
* ability to stay calm under pressure and ocassionally manage higher volumes of work with accuracy
* very good problem solving skills

Customer Focus and Centricity
Resilience
Risk Taking
Personal Organisation Skills - the ability to organize tasks according to priority


What We offer
Dynamic and multinational working environment.
Opportunity to learn and grow- on the job as well as language or professional training.
Open company culture, flexible working hours / possibility of working from home.
A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.
Full time permanent contract.
Modern and accessible offices.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes*. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. Headquartered in Paris, we are present in more than 50 countries with 5,500 employees. In 2021, our global business transactions represented 931 billion Euro in exposure.