Community Engineer - Brasov

Scurta descriere a companiei

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

#FriendsWorkingTogether

Cerinte

• Enjoy writing and teaching, capable of explaining technical concepts in an easy-to-understand way.
• Proficient in at least one programming language: ideally JavaScript.
• Knowledge of HTTP, encryption, and basic security concepts.
• Knowledge of software development fundamentals and common architecture.
• Ability to troubleshoot REST APIs with Postman, cURL, or similar tools.
• Ability to work with and debug code snippets and SDKs.
• Experience with troubleshooting developer environments.
• Experience with dealing with forums and are comfortable with a remote working.

Responsabilitati

● Interact with developers around the world to help them integrate Auth0 into their products and solve technical issues they run into, mainly through the community forum but also via Auth0 Community social channels by answering technical questions not covered by the community directly.
● Help community members enrich the quality of the discussions by moderating both questions and answers and reducing knowledge gaps.
● Participate directly in the forum, getting insights, and engaging with developers, etc.
● Maintain the integrity of the Auth0 Community by updating or archiving content, as needed.
● Work closely with community members to provide break-fix solution support, operational maintenance, and support services.
● Detect valuable patterns and gather feedback for the rest of the company within the Auth0 community forum.
● Collaborate with other departments in the company to resolve customer-facing challenges and empower self-guided support.
● Relay product and documentation feedback, and positively affect shared initiatives.
● Build proof of concept and sample applications for our customers.