Back Office Representative with English

Short company description

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our world-class workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Requirements

Gaming industry expertise
Social Media proficiency with effective outreach skills
Self-motivated, creative achiever with excellent communication and planning
Results-driven, proactive, and adaptable team player
Strong problem-solving ability and analytical mindset

Responsibilities

Cultivate trust and foster a friendly rapport with VIP players, ensuring a positive player experience.
Align with company objectives to craft tailored strategic plans, ensuring effective goal achievement.
Analyze daily reports to monitor target and KPI fulfillment, identifying trends for proactive and reactive action plans.
Spearhead the planning, delivery, and optimization of a comprehensive Player Account Management strategy for high-value customers.
Innovate player interaction approaches, employing effective communication for optimal outcomes.
Collaborate by sharing knowledge and best practices with fellow Account Managers.
Stay abreast of game changes and monetization campaigns, remaining well-informed in a dynamic gaming environment.
Develop and execute a VIP reactivation strategy, mitigating churn risks.
Actively gather feedback from VIPs, sharing insights with other departments for process improvement.
Oversee VIP Social Media community management and content creation to enhance engagement.

Other info

Who is TDCX?
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Benefits

• Medical subscription
• Trainings
• Courses
• Bookster subscription
• Extra days off
• Parties / company events
• Laptop
• Fun / Relax Area
• Meal vouchers