Sr. Program Manager, RISC Operations

Description

Amazon's RISC Operations work to make Amazon the most trusted shopping destination through flawless product compliance services that relentlessly protect Customers and empower Selling Partners. We build a compliance powerhouse by leveraging technology as a force multiplier, building a total quality culture and developing people to deliver world-class operational excellence. We are looking for a Senior Program Manager with a passion for people, process and technology to lead initiatives that will improve selling partner experience and operation efficiency.


Key job responsibilities
You will be responsible for driving SP experience and waste elimination program/product/regional engagement in an operations team. You will drive a culture of customer obsession and continuous improvement, build selling partner trust and enables selling partner work with Amazon effectively, launch and run seller education and support initiatives and eliminate defects and waste in relevant areas. You will apply a mix of quantitative and leadership skills to identify areas of improvement and lead solution to address it. You will lead, build rapport, and mentor program and process teams consisting of members of all levels and functions, without formal reporting relationships.

Basic qualifications

- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience defining and executing program requirements
- Experience leading process improvements
- Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
- Professional business narrative writing and presentation skills in English. Experience in leading global or regional projects.

Preferred qualifications

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- PMP
- Experience using data and metrics to determine and drive improvements
- Experience in complex problem solving, and working in a tight schedule environment
- Experience working cross functionally with non-tech teams
- Lean Six Sigma Green Belt or above; Experience in Agile Project Management

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