Service Management Analyst- 2 Years Fixed Term Contract

About Us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Proud to share LSEG in Romania is Great Place to Work certified (Sept '24 - Sept '25). Learn more about life and purpose of our company directly from the Romanian colleagues' video: Bucharest, Romania | Where We Work | LSEG

Role Description:

The Capital Markets Service Analyst will play a core role in supporting the Capital Markets Service Management team in the coordination and delivery of all the technology services provided by our support organization, to one or more Capital Markets venues, LSE, Turquoise, FX.

In order to ensure stability and operational excellence, the Capital Markets Service Management team manage and operate Incident, Problem, Change, Service Transition and SLM ITIL processes across Capital Markets. They also manage major incident communications and deliver key monthly service reviews. The key role of the Capital Markets Service Analyst will be to work alongside the Capital Markets Service Management team to provide support in the governance and delivery of these services.

These duties will require the Capital Markets Service Analyst to establish strong working relationships with the Capital Markets Service Management team and the wider support groups across LSEG, to represent the interests of Capital Markets Technology and their clients.

Key Responsibilities:

• Support the operational governance of the Capital Markets Change Management procedure
• Assist the Capital Markets Service Management team in the co-ordination and communication of service interruptions and the resulting Post Incident Reviews.
• Collation of data and production of reporting that will form the key governance points for all the Capital Markets Service Management delivered operational meetings.
• Support to the Capital Markets Service Management team in the analysis of data in order to provide insights into service trends.
• Proactively identity operational improvement opportunities and work with the Capital Markets Service Management team to deliver these.
• Champion, validate and improve data quality in our service management tools, which feed our service analysis, service improvement plans and reporting.
• Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with Capital Markets services.
• Work closely with Technology and Business teams to ensure that actions deriving from Incidents, Problems and Changes are followed up in a timely manner and validate its integrity.
• Proactively proposing and implementing working practices, processes, and tools in order to deliver efficiencies and improvements within the Capital Markets Service Management team.
• Documentation management and control across the Capital Markets Service Management team to ensure a single source of truth of all our collateral.

Candidate Profile / Key Skills

• Organised and proactive with the ability analyse and extract data from numerous sources.
• Excellent communicator with all levels within the organisation
• Connection oriented with an inclination for building personal long-term relationships
• Constant learner, always willing to explore new ideas and create new solutions
• Remote and local team management and coaching skills
• International experience in complex highly regulated organizations
• Ability to work in compliance with standard methodologies: ITIL V3, ISO 9001
• Excellent self-motivation and flexibility
• Great presentation and reporting skills
• Language skills: fluent English written and spoken

Benefits:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events
• All LSEG colleagues with at least one year's continuous service, who become parents, are now entitled to at least 26 weeks' paid leave, and the option to return to work on a phased basis, in relation with specific company's policy and guidelines

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.