Internship Technical Support - IBM

Introduction
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

#LI-hybrid

Your Role and Responsibilities

• Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period.
• Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution.
• Performing support based on troubleshooting instructions for in-scope applications.
• Communicating action plans to the client or IBM representative, as appropriate.
• Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes.
• Contributing to department attainment of organizational objectives and high client satisfaction.

The Internship program is for a determined period of 3 months with possibility to extend the collaboration.

Required Technical and Professional Expertise

• Last year student or fresh graduate of a technical faculty: Cybernetics, Computer Science, Mathematics etc.
• Understanding IT solutions and networking Operating systems: Unix, Linux – beginner
• SQL database knowledge – beginner
• Cloud computing knowledge (AWS/ Microsoft Azure) – beginner to intermediate
• Communication skills
• Analytical and problem-solving skills
• Time management skills
• Pro-activeness and willing to bring innovation forward
• German – at least at an intermediate level