Developer Enablement Specialist

About Us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Proud to share LSEG in Romania is Great Place to Work certified (Sept '24 - Sept '25). Learn more about life and purpose of our company directly from the Romanian colleagues' video: Bucharest, Romania | Where We Work | LSEG

Role Description:

Are you passionate about making developers' lives easier, faster, and more fulfilling? Do you dream of streamlining workflows, squashing bugs, and fuelling innovation? We are on a mission to supercharge our engineering culture by building a world-class Developer community that is the envy of the industry. In this role, you will be joining our Developer Success Team within Engineering Excellence & Productivity (EXP), Infrastructure & Cloud (I&C) as a Developer Enablement Specialist. This team serves as a front door to the Engineering Excellence & Productivity (EXP) engineering, operations, and compliance teams with the key focus of enabling our CT DevOps teams to bring new software or new features to production as quickly as possible.

Key Responsibilities:

• Knowledge Management System Design & Development - Design, develop and enhance knowledge management systems (across all available venues and tools) to ensure user access to organisational knowledge, technical documentation, best practices, educational materials, and interactive Q&A's.
• Integrate data from multiple sources into a cohesive and well-structured knowledge base
• Identify, evaluate, and curate relevant knowledge resources, including articles, research papers, case studies, and standard methodologies.
• Collaborate with subject matter experts (SMEs) to ensure the accuracy and relevance of curated content
• Facilitate knowledge-sharing forums, communities of practice, or discussion groups
• Track the impact of knowledge adoption initiatives through metrics such as engagement rates, content views, and surveys/user feedback
• Continuously assess the effectiveness of knowledge dissemination methods and adjust strategies accordingly
• Provide input and complete strategies to promote knowledge adoption across the organization
• Maintain a well-organized repository of knowledge assets
• Facilitate creation, sharing and curation of technical content such as wikis, user guides / manuals, video tutorials and knowledge articles across all available media.
• Optimize search and retrieval capabilities to help developers quickly find the required information.
• Deliver training and support to developers on knowledge management tools, ensuring optimal use of the system and promoting knowledge sharing culture.
• Provide reports on key metrics relevant to knowledge management practices.
• Handles own workload and promotes an inclusive and open culture.
• Demonstrates depth of knowledge and expertise in knowledge management and is regarded as the SME in their domain. Develops knowledge of other domains to understand linkages and dependencies.
• Understands the knowledge management strategy and culture, and how they impact own work as well as adjacent teams.
• Oversees the design work and planning for user journeys ensuring they achieve the desired objectives.
• Supports the creation of solutions for Epics and the associated implementation tasks.
• Develops understanding of LSEG's commercial direction and how technology and knowledge management is forming a part of this.
• Completes the delivery of given tasks with limited guidance and oversight.
• Builds strong relationships with senior internal collaborators, growing network and collaborating with own team and colleagues in other domains. Communicates complex information clearly to relevant audiences.
• Takes initiative to develop knowledge in technology products and tools through on the job learning, certifications, and projects.
• Must interact with global teams in time zones spanning UK, US, APAC areas.
• Engage in and improve the whole lifecycle of services--from inception and design, through to deployment, operation, and refinement.
• Participate in Project related activities to meet operational needs.
• To ensure knowledge management artifacts of all supported systems are continuously updated.
• To provide the highest level of customer service, whilst working under pressure.
• To follow and adhere to established Incident Management, Change Management and Problem Management procedures.

Tech Profile/Essential Skills:

• Knowledge Management Tools (ex. Confluence, SharePoint, Teams, Stack Overflow), including Administration and Configuration
• PPM Tools (ex. Asana, Jira, Clarity)
• Presentation Delivery Tools (ex. MS PowerPoint, Lucid Chart).
• Desired experience in conducting surveys (NPS) and organizing unique events (Hackathons, Workshops), and knowledge management campaigns.
• Desired experience with Video Editing and Publishing
• Solid understanding of taxonomy, metadata, and information architecture principles
• Ability to analyse data usage patterns and optimize the knowledge management system based on insights.
• Understanding of DevOps / DevSecOps Principles including CI/CD
• Understanding of fundamentals of Developer Tools (ex: GitLab, Jenkins, Docker, Kubernetes)
• General understanding of Databases
• Previous experience in a Project delivery, Coordination or Support role
• Previous experience in Knowledge Management in support of Software Development, Business and Technical Analysis, Quality Assurance, and / or Emerging Technology and Governance.

Preferred Skills and Experience:

• Hands-On experience of working with Confluence, SharePoint and Stack Overflow
• Hands-On experience of working with PPM Tools (ex. Asna, Jira, Clarity) and Presentation Delivery Tools (ex. MS PowerPoint, Lucid Chart, etc.)
• Hands-On experience in creating, editing and distributing user communications covering technical and non-technical events and processes.
• Hands-On experience in scripting language, preferably Python
• Ability to work independently and in a team environment.
• Ability to communicate effectively in English with all levels of staff, both orally and written.
• Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities under minimum supervision.
• Highly motivated, self-directed individual with a positive & pro-active attitude to work.
• Customer and service focused, with determination to meet their needs and expectations.
• Be driven and committed to the goals and objectives of the team and organization.

Education and Professional Skills:

• Bachelors Degree in related field or equivalent experience
• Curious about new technologies and tools, creative thinking and initiative taking.
• Solid, literary English editing/reading/writing capability required.
• Good communication & collaboration skills.
• Commitment to DevOps/DevSecOps culture.
• Familiarity with Agile principles including any hand on experience.

Benefits:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events
• All LSEG colleagues with at least one year's continuous service, who become parents, are now entitled to at least 26 weeks' paid leave, and the option to return to work on a phased basis, in relation with specific company's policy and guidelines

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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