Customer and Sales Support with English

Short company description

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

Requirements

o Advanced level of English (speaking and writing)
o First level university degree
o 1-3 years’ experience in Customer Support/Customer Service or similar.
o Proficiency in Microsoft Office (mostly Excel)
o Customer oriented
o Attention to details

Responsibilities

- Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.
- Conducts and reviews highly complex operational analysis.
· Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
· Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
· Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
· Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
· Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.


o Consultancy & Design of Product Offering:


• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
• Guide Sales and implement optimal catalogue structure
• Proactively informs Sales/Customer on any major change in offering or pricing
• Provide B2B solution consultancy
• Provide consultancy on product offering and pricing
• Performs triage on issues and redirects to appropriate teams.


o Catalogue Deployment & Maintenance:


• Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
• Manage offering and pricing update.

Other info

- Meal tickets
- Salary package: 4500-5000 ron net
- Medical subscription at Medicover
- 24 days annual leave
- Hybrid work: 2-3 days/week at the office (Pipera)
- Schedule: Monday to Friday, 09:00-18:00

Monthly salary offered

4500 - 5000 RON