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Customer and Sales Support with English

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Employer: Swicon IT Services
Domain:
  • Customer Support - Client Service
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 06.12.2024
    Remote work: Hybrid

    Short company description

    SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

    Requirements

    o Advanced level of English (speaking and writing)
    o First level university degree
    o 1-3 years’ experience in Customer Support/Customer Service or similar.
    o Proficiency in Microsoft Office (mostly Excel)
    o Customer oriented
    o Attention to details

    Responsibilities

    - Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.
    - Conducts and reviews highly complex operational analysis.
    · Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
    · Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
    · Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
    · Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
    · Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.


    o Consultancy & Design of Product Offering:


    • Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
    • Guide Sales and implement optimal catalogue structure
    • Proactively informs Sales/Customer on any major change in offering or pricing
    • Provide B2B solution consultancy
    • Provide consultancy on product offering and pricing
    • Performs triage on issues and redirects to appropriate teams.


    o Catalogue Deployment & Maintenance:


    • Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
    • Manage offering and pricing update.

    Other info

    - Meal tickets
    - Salary package: 4500-5000 ron net
    - Medical subscription at Medicover
    - 24 days annual leave
    - Hybrid work: 2-3 days/week at the office (Pipera)
    - Schedule: Monday to Friday, 09:00-18:00

    Monthly salary offered

    4500 - 5000 RON

    Locuri de munca Customer support - Client service
    Locuri de munca Swicon IT Services ( 0 )