Technical Support Specialist AutoCAD (German Speaker)

Scurta descriere a companiei

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Cerinte

• 1-3 years’ demonstrated experience in problem solving and troubleshooting
• Computer-aided design is not unfamiliar to you
• Strong customer service, troubleshooting, and analytical skills
• Strong written and verbal German and English communication skills. Additional language skills are advantageous
• Experience using other AutoCAD verticals is a plus

Responsabilitati

• Resolve customer issues reported via chat, web, online forums, and other channels
• Provide prompt, friendly, and efficient assistance to customers on a variety of issues and questions related to product features, usage etc.
• Document support interactions in a company-wide case management system
• Escalate customer issues to internal teams as required
• Actively manage personal backlog of support requests
• Manage customer expectations by providing timely updates on progress
• Assist in the fundamental development and maintenance of knowledge base quality
• Influence product management and product development to make improvements

Alte informatii

Do you enjoy solving problems and helping others. Are you passionate about customer experience. Are you familiar with AutoCAD and equivalent software tools. Then we would like to hear from you. Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles. You may also engage in a variety of proactive support activities, developing and presenting webinars, or presenting at company events.