Technical Support Specialist AutoCAD (German Speaker)

Angajator: Brainspotting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 21.11.2024
    Remote work: Remote
       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.

    Scurta descriere a companiei

    We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

    We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

    Cerinte

    • 1-3 years’ demonstrated experience in problem solving and troubleshooting
    • Computer-aided design is not unfamiliar to you
    • Strong customer service, troubleshooting, and analytical skills
    • Strong written and verbal German and English communication skills. Additional language skills are advantageous
    • Experience using other AutoCAD verticals is a plus

    Responsabilitati

    • Resolve customer issues reported via chat, web, online forums, and other channels
    • Provide prompt, friendly, and efficient assistance to customers on a variety of issues and questions related to product features, usage etc.
    • Document support interactions in a company-wide case management system
    • Escalate customer issues to internal teams as required
    • Actively manage personal backlog of support requests
    • Manage customer expectations by providing timely updates on progress
    • Assist in the fundamental development and maintenance of knowledge base quality
    • Influence product management and product development to make improvements

    Alte informatii

    Do you enjoy solving problems and helping others. Are you passionate about customer experience. Are you familiar with AutoCAD and equivalent software tools. Then we would like to hear from you. Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles. You may also engage in a variety of proactive support activities, developing and presenting webinars, or presenting at company events.

       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.

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