Service Desk with German - Consultant (f/m/d)

Short company description

MHP – A Porsche Company, entiate afiliată concernului Porsche, este o companie lider din sfera IT, dedicată dezvoltării de soluții adresate segmentului de piață „Mobility & Manufacturing”. Compania are în prezent peste 4000 de angajați și își desfășoară activitatea la nivel internațional, având sediul central în Germania și filiale în SUA, Marea Britanie, România și China. În România, MHP – A Porsche Company are o echipă de peste 850 de specialiști care oferă servicii de application management, process integration, SAP infrastucture services, software development și Digital Services. Compania are birouri în Cluj-Napoca și Timișoara, dar și angajați care își desfășoară activitatea remote, localizați fiind în foarte multe orașe din România.

Requirements

-Ability to listen, speak plainly, and communicate effectively will be necessary
-Problem-solving skills
-Ability to diagnose and resolve basic technical issues
-Analytical thinking
-Customer-oriented and cool-tempered
-Customer support or hotline experience is a plus
-Ability to work in a team and communicate effectively
-Average understanding of IT concepts (i.e. email, AD, OS, Mobile devices, Microsoft Office 365 etc.)

Things to know before departure:

Start: by arrangement - always on the 1st and 15th of the month
Working hours: full-time (40h); 27 vacation days
Employment contract: Unlimited
Line of work: Consulting
Language skills: Fluency in written and spoken German & English
Flexibility & willingness to travel
Other: a valid work permit

Responsibilities

-Serve as the first point of contact for customers seeking technical assistance over the phone, support portal, or email
-Identify and assess customer needs
-Support for basic customer issues and requests related to IT systems and applications
-Escalate service requests that cannot be scheduled within agreed service levels
-Improve customer service, perception, and satisfaction
-Listen and speak to people by phone, often in some state of distress

Other info

ENABLING YOU TO SHAPE A BETTER TOMORROW

As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.

MHP serves more than 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

For 25 years, MHP has been shaping the future with its customers. More than 4.000 MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.

MHP: DRIVEN BY EXCELLENCE.

Benefits

• Performance bonus
• Medical subscription
• Gym membership
• Trainings
• Bookster subscription
• Extra days off
• Meal vouchers